Robert Hecht
Seven Hills,OH
Summary
Sales professional with strong background in design consultation and focus on delivering impactful solutions. Known for fostering team collaboration and adapting to changing client needs to achieve results. Skilled in client relationship management and product knowledge. Reliable team player with commitment to excellence and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Design Consultant
Renewal by Andersen
12.2023 - Current
- Repaired and performed maintenance on existing customers windows and doors.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
- Enhanced company reputation by participating in community events, representing the brand professionally at all times.
- Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
Account Executive
T-Mobile
01.2023 - 11.2023
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with architects and project managers on the design, development, and installation of wireless infrastructure for new construction projects.
Retail Associate Manager
T-Mobile
08.2015 - 01.2023
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Troubleshot diverse problems across multiple cell phone brands and models, demonstrating adaptability and expertise in the field.
- Disassembled, repaired and reassembled equipment in good working order.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Educated customers on use, care and adjustments of their equipment.
- Helped within the district at other locations with wiring new displays and ensuring all electronics were maintained.
Education
Associate of Science - Small Business Management
Cuyahoga Community College
Cleveland, OH06-2010
Skills
- Great attention to detail
- Strategic thinking
- Organization skills
- Customer needs assessment
- Project requirements
- Experience with design software
- Diagnosing problems
- Installation procedures
- Performing maintenance
Certification
Type 1-EPA 608 Certification
Timeline
Design Consultant
Renewal by Andersen
12.2023 - Current
Account Executive
T-Mobile
01.2023 - 11.2023
Retail Associate Manager
T-Mobile
08.2015 - 01.2023
Associate of Science - Small Business Management
Cuyahoga Community College
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