Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROBERT HEIN

Omaha

Summary

I have four years over 10+ years of business experience working in numerous roles in customer support and management. Knowledgeable manager and customer support specialist with a solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

18
18
years of professional experience

Work History

Manager, CSS Quality Control

Buildertrend
02.2025 - 09.2025
  • Developed and implemented strategic initiatives and operating procedures that improved service delivery and client satisfaction.
  • Led cross-functional teams to optimize operational processes and enhance productivity.
  • Mentored staff to foster skill development and improve team performance.
  • Analyzed performance metrics to identify areas for process improvement and efficiency gains.

CSS Development Coordinator II

Buildertrend
08.2021 - 02.2025
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

CSS Quality Control Specialist

Buildertrend
06.2020 - 08.2021
  • Elevated customer support experience by adopting customer-first approach in all interactions.
  • Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
  • Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.

Customer Support Specialist

Buildertrend
03.2019 - 06.2020

Customer Support Coach

Buildertrend
11.2018 - 06.2020

Vice President

TrueMail Marketing
10.2016 - 11.2018
  • Intimately manage and coordinate internal and vendor efforts to execute client campaigns.
  • Manage workflow of client campaigns through internal and vendor resources.
  • Track campaign status through Insightly CRM.
  • Completes sales operational requirements by scheduling and assigning employees; following up on work results.
  • Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.

Sales Manager

TrueMail Marketing
05.2014 - 10.2016
  • Built an understanding of each client's unique goals to make recommendations and optimize campaign efforts.
  • Maintains sales staff by recruiting, selecting, orienting, and training employees.
  • Designed sales tactics and strategies to increase lead qualification and generation.
  • Top sales leader in 2016 with over $400k in sales.

Technical Sales Consultant

Denville Scientific Inc
06.2011 - 05.2013
  • Demonstrated product knowledge and sold molecular research products and equipment in Nebraska, Missouri and Kansas.
  • Generated new leads and scheduled meetings with prospects.

Account Executive

GoldStar-Global
08.2010 - 04.2011
  • Provided post-sale assistance to customers and maintained close relationship to up-sell or cross sell when qualified.

Sales Representative

NexaDental
08.2007 - 11.2009

Education

Bachelor of Science Degree - Speech Communications

University of Nebraska at Omaha
05.2007

Skills

  • Microsoft Office Suite
  • SalesForce
  • CRM/Insightly
  • Excel Proficient
  • Customer service
  • Team leadership
  • Time management
  • Staff training and development
  • Staff management
  • Strategic planning

Timeline

Manager, CSS Quality Control

Buildertrend
02.2025 - 09.2025

CSS Development Coordinator II

Buildertrend
08.2021 - 02.2025

CSS Quality Control Specialist

Buildertrend
06.2020 - 08.2021

Customer Support Specialist

Buildertrend
03.2019 - 06.2020

Customer Support Coach

Buildertrend
11.2018 - 06.2020

Vice President

TrueMail Marketing
10.2016 - 11.2018

Sales Manager

TrueMail Marketing
05.2014 - 10.2016

Technical Sales Consultant

Denville Scientific Inc
06.2011 - 05.2013

Account Executive

GoldStar-Global
08.2010 - 04.2011

Sales Representative

NexaDental
08.2007 - 11.2009

Bachelor of Science Degree - Speech Communications

University of Nebraska at Omaha

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