Robert Herman
Saint Cloud, FL
Summary
Retail professional with proven expertise in team building and employee training. Focused on fostering a positive work environment while utilizing problem-solving skills to achieve measurable results. Experienced in performance evaluation techniques that enhance customer satisfaction and drive business success.
Overview
10
10
years of professional experience
Work History
Retail Experience Leader
PetSmart
St. Cloud
09.2017 - 06.2026
- Delivered exceptional customer service experiences by leading a dedicated team.
- Established clear roles, responsibilities, expectations, timelines, and resources for smooth operations.
- Fostered a positive work environment through recognition of individual achievements.
- Participated in interviewing sessions to identify and select qualified candidates.
- Appraised inventory levels regularly, ordering new merchandise to maintain stock.
- Monitored animal care and conditions to ensure optimal welfare.
Cast Member
Walt Disney World Parks and Resorts
Orlando
03.2016 - 09.2017
- Welcomed staff, guests, vendors, and contractors at park entrance, fostering a positive first impression.
- Ensured safety of personnel and premises through thorough building inspections and property patrols.
- Navigated vessels safely through various waterways and weather conditions.
- Instructed passengers on safety procedures and schedules, enhancing awareness and compliance.
Education
Associate of Applied Science - Veterinary Technician
Pima Medical Institute
Seattle, WA04-2006
Skills
- Team building
- Merchandise planning
- Stock control
- Sales performance
- Sales forecasting
- Team building and employee training
- Customer service excellence
- Problem solving
- Effective communication
Timeline
Retail Experience Leader
PetSmart
09.2017 - 06.2026
Cast Member
Walt Disney World Parks and Resorts
03.2016 - 09.2017
Associate of Applied Science - Veterinary Technician
Pima Medical Institute