Robert Higginbotham
Henderson,NV
Summary
Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.
Overview
48
48
years of professional experience
3
3
years of post-secondary education
Work History
Lane Porter/Courtesy Shuttle Driver
Hoover Automotive
Summerville, SC
01.2021 - 08.2022
- Performed cleaning and maintenance duties as directed.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Security Officer
SMG (North Charleston Coliseum And Performing Arts
04.2020 - 08.2022
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Usher/Security Officer
Event Partners Inc
Daniel Island, SC
01.2020 - 08.2022
- Contributed positively to audience engagement through proactive interaction with attendees before shows started.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
Usher/Security Officer
United Event Services
Columbia, SC
03.2019 - 08.2022
- Contributed positively to audience engagement through proactive interaction with attendees before shows started.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Handled crowd control to maintain order and prevent overcrowding.
Courtesy Shuttle Driver
Stokes Automotive
N Charleston, SC
08.2022 - 10.2022
- Observed passengers during the journey and reported any suspicious behavior.
- Adhered to tight schedule and met departure and arrival deadlines.
- Delivered passengers to destinations safely and on time.
- Increased repeat business through friendly interactions and consistently exceeding customer expectations.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Contributed to the company's reputation for exceptional service by consistently providing a pleasant and stress-free transportation experience for passengers.
Usher/Customer Service Representative
Charleston Riverdogs Baseball Club
Charleston, SC
02.2013 - 09.2020
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Participated actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Usher/Customer Service Representative
SMG (North Charleston Coliseum And Performing Arts
09.2018 - 04.2020
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Participated actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Personnel Officer
United States Marine Corps
01.1975 - 02.1997
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Administered employee benefits programs and assisted with open enrollment.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Completed human resource operational requirements by scheduling and assigning employees.
- Conducted performance reviews and provided feedback to managers on employee performance.
Education
Associate of Science - Hotel/Motel Restaurant Management
St Petersburg Junior College
St. Petersburg, FL 09.1970 - 06.1973
Skills
- Safety-focused
- Customer Relationships
- Closed-Circuit TV Cameras
- Nevada Driver's License
Timeline
Courtesy Shuttle Driver
Stokes Automotive
08.2022 - 10.2022
Lane Porter/Courtesy Shuttle Driver
Hoover Automotive
01.2021 - 08.2022
Security Officer
SMG (North Charleston Coliseum And Performing Arts
04.2020 - 08.2022
Usher/Security Officer
Event Partners Inc
01.2020 - 08.2022
Usher/Security Officer
United Event Services
03.2019 - 08.2022
Usher/Customer Service Representative
SMG (North Charleston Coliseum And Performing Arts
09.2018 - 04.2020
Usher/Customer Service Representative
Charleston Riverdogs Baseball Club
02.2013 - 09.2020
Personnel Officer
United States Marine Corps
01.1975 - 02.1997
Associate of Science - Hotel/Motel Restaurant Management
St Petersburg Junior College
09.1970 - 06.1973
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