Robert Hill
Melissa,TX
Summary
Dynamic leader with extensive experience ( 20 years )as a Store Manager at Discount Tire , excelling in customer service management and inventory control. Demonstrated success in enhancing team performance and customer satisfaction through effective training, mentoring, and leadership. Skilled in operations and fostering positive relationships, achieving significant improvements in store efficiency and client relations.
Overview
29
29
years of professional experience
Work History
Store Manager
Discount Tire
12.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Discount Tire
11.2016 - 12.2018
Store Manager
Discount Tire
08.2006 - 11.2016
Education
Waltrip High School
Houston Tx05.1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Leadership development
- Policies and procedures
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Wheel balancing
- Tire mounting
- Tire installation
- Tire balancing
- Safety procedures
- Torque wrench operation
- Vehicle lifting
- Pressure monitoring
- Leak repair
Accomplishments
I have achieved 19 sales awards ranging from 300,000.00 up to 1.43 million in 1 month and currently hold the Dallas record for sales in a single month. For the past 6 years I have grown the Prosper location from 110 customers per day to over 175 customers per day. I have attended numerous leadership summits and have been requested to visit other stores to help other managers become better leaders.
Timeline
Store Manager
Discount Tire
12.2018 - Current
Store Manager
Discount Tire
11.2016 - 12.2018
Store Manager
Discount Tire
08.2006 - 11.2016
Waltrip High School
Similar Profiles
Stephen HaylorStephen Haylor
5S Assistant Manager at Discount Tire (Americas Tire)5S Assistant Manager at Discount Tire (Americas Tire)
Jaydon AndersonJaydon Anderson
Service Coordinator & Sales Apprentice at Discount Tire Tire CompanyService Coordinator & Sales Apprentice at Discount Tire Tire Company
Duncan AndrewsDuncan Andrews
Alignment Technician at Mavis Discount TireAlignment Technician at Mavis Discount Tire
Eric Van DiggelenEric Van Diggelen
Service Advisor at Big Discount Tire ProsService Advisor at Big Discount Tire Pros
Michelle ShepardMichelle Shepard
Sales at Eli Lilly PharmaceuticalsSales at Eli Lilly Pharmaceuticals