Robert Hill
Southfield
Summary
Retail Sales Consultant with a strong track record in consultative selling and customer engagement. Expertise in identifying customer needs and providing tailored solutions that enhance retention and drive revenue growth. Demonstrated success in exceeding sales quotas and implementing effective upselling and cross-selling strategies.
Overview
13
13
years of professional experience
Work History
Founder & Business Consultant
HHH Business Consultants
Pontiac
10.2023 - Current
- Supported entrepreneurs in building scalable operations, focusing on revenue generation initiatives
- Consulted clients on business development, customer acquisition, and sales strategies to enhance market positioning
- Develop pricing models, go-to-market strategies, and customer engagement plans
- Provide guidance on branding, marketing, and client relationship management
Seasonal Tax Preparer
Simpson Financial Consultancy
Farmington Hills
01.2022 - Current
- Prepared federal and state tax returns, ensuring accuracy and compliance to minimize client risk
- Communicated with clients to gather documentation and clarify tax outcomes, enhancing client understanding
- Managed high-volume workload, maintaining attention to detail and meeting all deadlines
- Deliver professional customer service and maintain client confidentiality
Founder & Brand Owner
Chic Royalty Collection
Pontiac
04.2016 - 01.2023
- Developed marketing strategies that increased traffic, engagement, and conversions
- Managed direct-to-consumer sales, enhancing customer acquisition and brand development efforts
- Built and maintained customer relationships, improving retention and encouraging repeat sales
- Oversaw product sourcing, inventory management, and order fulfillment
Founder & Tax Preparer
True Tax Service
Pontiac
08.2015 - 05.2021
- Prepared individual and small business tax returns with a focus on accuracy and compliance
- Delivered tax-related guidance and support to clients, ensuring compliance and maximizing deductions
- Built and maintained a loyal client base through strong customer service and trust
- Coordinated scheduling, client communication, and business operations to streamline processes
Retail Sales Consultant
Sprint
Detroit
04.2017 - 09.2019
- Assessed customer needs to recommend tailored wireless devices, service plans, and accessories
- Consistently met and exceeded individual sales quotas and key performance metrics (KPIs)
- Increased revenue through upselling, cross-selling, and bundling products and services
- Provided outstanding customer service in fast-paced, high-volume retail environment, enhancing customer satisfaction
- Provided technical support and troubleshooting for mobile devices and wireless services
- Trained and mentored new employees on effective sales techniques, product knowledge, and customer engagement strategies
- Maintained strong knowledge of current promotions, pricing, and new technology
Retail Sales Consultant
Xfinity
Rochester Hills
06.2015 - 01.2016
- Achieved and exceeded sales targets through consultative selling and needs-based recommendations
- Engaged customers to recommend tailored internet, cable, and mobile solutions, enhancing customer experience
- Resolved customer concerns, boosting satisfaction and fostering long-term retention
- Analyzed customer accounts and billing to identify upsell and retention opportunities
- Executed daily store operations, ensuring seamless opening/closing procedures, accurate cash handling, and effective inventory management
- Maintained strong knowledge of products, services, and promotional offerings
Retail Sales Consultant
Sprint
West Bloomfield
02.2013 - 06.2015
- Guided customers in selecting wireless plans, devices, and accessories tailored to their specific needs
- Provided exceptional customer service, fostering long-term relationships with clients
- Educated customers on product features, pricing, and service options
- Diagnosed technical issues and resolved service-related concerns to enhance customer satisfaction
- Supported store performance by contributing to team sales goals and daily operations
- Maintained knowledge of wireless technology trends and product updates
Education
Associate of Business Administration - true
Oakland Community College (OCC)
Auburn Hills, MI05-2026
Skills
- Business Strategy
- Sales acquisition
- Consultative Selling
- Marketing Strategy
- Client Relations
- Customer Engagement
- Customer Retention
- Upselling & Cross-Selling
- Product expertise
- Operations Management
- Technical Troubleshooting
- Communication & Persuasion
Timeline
Founder & Business Consultant
HHH Business Consultants
10.2023 - Current
Seasonal Tax Preparer
Simpson Financial Consultancy
01.2022 - Current
Retail Sales Consultant
Sprint
04.2017 - 09.2019
Founder & Brand Owner
Chic Royalty Collection
04.2016 - 01.2023
Founder & Tax Preparer
True Tax Service
08.2015 - 05.2021
Retail Sales Consultant
Xfinity
06.2015 - 01.2016
Retail Sales Consultant
Sprint
02.2013 - 06.2015
Associate of Business Administration - true
Oakland Community College (OCC)