Mayuri Nishikant Mathapati
Valencia,PA
Summary
Dynamic operations and business management professional with extensive experience in telecom, retail, real estate, and customer service. Demonstrated success in stakeholder management, team leadership, and process improvement, driving operational efficiency and customer engagement. Committed to leveraging technology and data-driven strategies for enhanced business outcomes.
Overview
18
18
years of professional experience
Work History
Founder & Business Consultant
Aadya Innovations
Pune, India
03.2022 - 09.2023
- Developed strategic business solutions for clients in staffing, digital transformation, and operational improvement.
- Managed client acquisition, vendor coordination, project execution, and customer relationship management to enhance service delivery.
- Led business operations across real estate consulting, recruitment services, finance consulting, and event management.
- Coordinated recruitment for technical and non-technical roles, streamlining contract and permanent staffing processes.
- Planned and executed professional events, training programs, and client engagement initiatives.
- Utilized digital marketing and social media platforms to expand customer reach and enhance business visibility.
- Managed operational documentation, budgeting, reporting, and stakeholder communication.
Customer Relationship Manager
Kohinoor Development Corporation
Pune, India
08.2016 - 02.2018
- Managed customer relationships for residential and commercial real estate projects.
- Coordinated with sales teams to enhance customer engagement and drive conversion rates.
- Conducted customer feedback analysis and communicated market trends to leadership teams.
- Facilitated daily operational briefings and streamlined communication between management and sales teams.
- Conducted surprise customer satisfaction surveys to uncover service improvement opportunities.
- Led training sessions and mock sales interactions for sales executives to improve closure performance.
- Managed documentation related to media advertisements, project communications, and customer records.
Assistant Professor - Management Studies
Sharadchandra Pawar Institute of Management
Pune, India
06.2014 - 05.2016
- Taught management subjects and supervised academic projects, enhancing students' understanding and application of theoretical concepts.
- Guided students in research methodologies and university project submissions.
- Organized industrial visits, guest lectures, and academic events, fostering industry connections and enriching student learning experiences.
- Coordinated placement activities and student mentoring programs, supporting students' career development and employability.
- Represented the institute during conferences, presentations, and academic events.
Executive Assistant
Mahesh Properties
Pune, India
06.2011 - 09.2014
- Supported directors and senior leadership in planning sales promotions and business development initiatives.
- Coordinated resource planning and customer retention activities for multiple projects.
- Planned with the Directors and Chairman for sales promotional activities to increase the footfall at site.
- Coordinated customer negotiations, tracked payment recovery, and scheduled registrar office appointments.
- Facilitated customer interactions to achieve favorable negotiation outcomes.
- Coordinated with advocates for scheduling appointments with registrar's office for agreement registration.
- Managed customer databases, MIS reports, banking records, and operational documentation.
- Maintained records of all customers and their payments in MIS.
- Managed and organized all banking records for easy access.
- Collected customer feedback and recommended service improvements to management.
- Oversaw social media postings and online advertisements to enhance project visibility.
- Posting projects related information and advertisements on Web, Social media etc.
- Project wise resource identification and allotment.
- Personal attention toward retention of clients.
Duty Manager
The Mobile Store Ltd. powered by Essar
Nashik, India
06.2008 - 05.2010
- Managed retail store operations including sales coordination, inventory management, audits, and customer support.
- Set sales targets and monitored team performance, driving achievement of operational goals.
- Consolidated sales reports and delivered operational insights to Area Operations Manager, enhancing decision-making.
- Analyzed market trends and tracked competitors, informing strategic sales planning.
- Maintained district-level inventory records, stock reconciliation, and invoice tracking.
- Managed daily cash handling, banking records, and operational reporting.
Customer Care Executive
Hutch / Vodafone India
Nashik, India
06.2005 - 05.2008
- Delivered customer service support and resolved walk-in customer concerns at Vodafone retail stores.
- Established long-term customer relationships through effective after-sales support and timely issue resolution.
- Coordinated with sales teams and branch operations to enhance customer retention efforts.
- Promoted value-added services, new customer activations, and customer engagement initiatives.
- Provided actionable feedback and recommendations to strengthen customer service operations and retention strategies.
- Managed quarterly audits, white mail processes, and operational compliance activities.
Education
Master of Business Administration (MBA) - Human Resource Management
Savitribai Phule Pune University
Pune, India01-2011
Bachelor of Commerce (B.Com) - Entrepreneurship Development & Business Accounting
Savitribai Phule Pune University
Pune, India01-2008
Skills
- Operations management
- Strategic planning
- Process improvement
- Retail operations
- Customer relationship management
- Stakeholder engagement
- Data reporting
- Inventory and audit management
- Training programs
- Documentation management
- Cross-functional teamwork
- Team leadership
- SAP software
- CRM tools
- Tally ERP software
- Tableau
- Digital marketing strategy
- Google tools
- Office Suite
- ChatGPT
- Digital marketing strategy
Volunteer Experience
VOLUNTEER EXPERIENCE
Community Volunteer & Cultural Educator
Pittsburgh, Pennsylvania, USA
- Volunteered at local free stores and community food distribution initiatives supporting families in the Pittsburgh area.
- Supported food distribution and relief activities with Greater Pittsburgh Food Bank during the COVID-19 pandemic.
- Conducted online Marathi language classes, successfully growing participation from 12 to 78 students.
- Served as a volunteer trainer for Geeta Pariwar Learn Geeta online educational initiatives since 2020.
- Developed training documentation and onboarded volunteers for Zoom-based online educational operations.
- Conducted awareness sessions for children related to emergency safety practices and 911 emergency response education.
- Volunteered annually for community library book sales and cultural education programs at Hindu Jain Temple.
- Taught Marathi, Hindi, and Indian cultural studies to children through community engagement programs.
- Supported individuals in integrating spirituality, mindfulness, and positive life practices into their daily routines.
- Guided participants through personal growth challenges using active listening, reflective questioning, and motivational coaching techniques.
- Helped individuals identify emotional and personal barriers while encouraging self-awareness, confidence, and goal clarity.
- Conducted one-on-one and group coaching conversations focused on stress management, emotional wellness, and personal development.
- Assisted participants in creating actionable personal development plans and provided accountability support to help achieve their goals.
- Facilitated online wellness discussions, spiritual learning sessions, and motivational guidance programs for community members.
- Coordinated scheduling, participant communication, follow-ups, and volunteer engagement activities for coaching sessions.
- Maintained confidential participant records, session documentation, and communication logs with professionalism and empathy.
- Supported community outreach through social media communication and awareness initiatives related to emotional wellness and spiritual growth.
- Coordinated with management and department heads to implement operational policies and procedures aligned with organizational objectives.
- Managed volunteer onboarding, orientation, screening, selection, and training processes for Technical Assistants and new volunteers.
- Maintained volunteer records, attendance tracking, leave updates, and operational MIS reports with accuracy and efficiency.
- Developed and implemented operational processes to improve volunteer coordination and online program management.
- Prepared documentation, operational guidelines, and process workflows for smooth execution of online educational sessions.
- Supported strategic planning initiatives focused on volunteer engagement, motivation, and retention programs.
- Facilitated Zoom operations, online class coordination, and technical support for large-scale virtual learning sessions.
Extracurricular Activities
Member of placement cell of Sharadchandra Pawar Institute of Management which focuses on institutes campus placements and trainings for fresher batch. Participated in inter college drama competition and won 1st prize. Organized fashion shows (with different themes) in college youth festival.
Mba Project
THE MOBILESTORE LTD powered by ESSAR (Telecom Sector), Employee Compensation, 05/01/10 to 06/30/10, To understand the implementation and execution of compensation management., To know about how employees are awarded about the statutory., To gain practical knowledge in HR function., Project gave a brief understanding of HR functions which are associated with Compensation management. E.g. - Salary pay structure, People management, Employer/Employee benefits, Feedback management, Policies and their awareness etc.
Expertise Summary
To be an asset to the organization I serve, determination, willingness to work hard, good grasping of knowledge and process. I think desire to excel in everything you do are key attributes for a successful employee.
Languages
English
Professional
Hindi
Native/ Bilingual
Marathi
Native/ Bilingual
Timeline
Founder & Business Consultant
Aadya Innovations
03.2022 - 09.2023
Customer Relationship Manager
Kohinoor Development Corporation
08.2016 - 02.2018
Assistant Professor - Management Studies
Sharadchandra Pawar Institute of Management
06.2014 - 05.2016
Executive Assistant
Mahesh Properties
06.2011 - 09.2014
Duty Manager
The Mobile Store Ltd. powered by Essar
06.2008 - 05.2010
Customer Care Executive
Hutch / Vodafone India
06.2005 - 05.2008
Master of Business Administration (MBA) - Human Resource Management
Savitribai Phule Pune University
Bachelor of Commerce (B.Com) - Entrepreneurship Development & Business Accounting
Savitribai Phule Pune University