Robert Hoffman
Houston,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Circle K. Expert in vehicle handling and customer service, I excel in high-pressure environments, significantly reducing employee turnover by fostering teamwork and efficiency. My strong work ethic and problem-solving skills drive continuous improvement, ensuring top-notch service and operational excellence.
Overview
5
5
years of professional experience
Work History
Service Valet
Valet Living
10.2024 - Current
- Maintained a safe and secure environment with vigilant monitoring of the valet zone.
- Accelerated vehicle retrieval times through effective communication with team members and proper key management.
- Provided exceptional support for special events, ensuring seamless guest experiences during high-volume periods.
- Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
Assistant Manager
Advance Auto Parts
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Overnight Manager
Circle K
03.2021 - 07.2022
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Service Valet
Valet Living
03.2020 - 07.2022
- Maintained a safe and secure environment with vigilant monitoring of the valet zone.
- Accelerated vehicle retrieval times through effective communication with team members and proper key management.
- Provided exceptional support for special events, ensuring seamless guest experiences during high-volume periods.
- Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
Education
All -
Cypress Springs High
Katy, TX06.2003
Skills
- Strong Work Ethic
- Vehicle handling expertise
- Reliability and punctuality
- Clean Driving Record
- Professional Appearance
- Parking Efficiency
- Cross-selling services
- Customer Service
- Problem-Solving
- Salesmanship abilities
- Time Management
- Attention to Detail
- Multitasking and Organization
- Punctual and Reliable
- Customer service excellence
- Customer service and support
- Cash handling proficiency
- Basic automotive knowledge
- Multitasking proficiency
- Organizational Skills
- Relationship Building
- Customer interaction
Timeline
Service Valet
Valet Living
10.2024 - Current
Assistant Manager
Advance Auto Parts
05.2022 - Current
Overnight Manager
Circle K
03.2021 - 07.2022
Service Valet
Valet Living
03.2020 - 07.2022
All -
Cypress Springs High
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