Robert Holeman
Amarillo,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Barback/Bartender
Six Car Pub and Brewery
07.2024 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Greeted customers and provided friendly, knowledgeable service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Operated POS system to collect payments from customers.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
Customer Service Representative Team Lead
Colorart-Amarillo
01.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Temp Worker
Cenveo
05.2015 - 12.2015
- Labeled completed products with standard production information based on each product type.
- Balanced boxes on pallets to prevent shifting and damage.
- Prepared boxes for shipments based on standard sizes.
- Removed items of deficient quality from line to maintain standards.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Referred to work orders to determine amount and type of materials needed for each order.
- Set up machinery according to specifications of new production runs.
- Helped maintain accurate production record by documenting run totals and materials used.
Quality Control Technician
Drive 360 CRM
10.2013 - 05.2015
- Troubleshot issues with CRM systems to resolve problems quickly to minimize downtime.
- Coordinated with engineers and producers to ensure effective operation of CRM systems.
- Proven ability to learn quickly and adapt to new situations.
Education
GED -
Home School
Amarillo, TX05.2010
Skills
- Product Knowledge
- Data Entry
- Data Collection
- Complaint Resolution
- Microsoft Excel
- Prioritization
- Professional Telephone Demeanor
- Training Development Aptitude
- Warehousing Functions
- Critical Thinking
- Microsoft Office Suite
- Microsoft PowerPoint
Accomplishments
Boy Scouts of America Eagle Scout - 2006
AWANA Citation Award - 2010Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each man's death diminishes me,
For I am involved in mankind.
Therefore, send not to know
For whom the bell tolls,
It tolls for thee.
John Donne
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchLanguages
English
Native or Bilingual
Interests
Go (Board Game)
Cocktail Mixing
Timeline
Barback/Bartender
Six Car Pub and Brewery
07.2024 - Current
Customer Service Representative Team Lead
Colorart-Amarillo
01.2016 - Current
Temp Worker
Cenveo
05.2015 - 12.2015
Quality Control Technician
Drive 360 CRM
10.2013 - 05.2015
GED -
Home School
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