Robert Holloway III
Columbus,Ohio
Summary
Excellent organizational and coaching skills, with experience dealing with a variety of challenges, well versed in goal setting and achieving techniques. Provide high-level customer support thru prospecting, problem solving, handling information requests, and performing various other customer service functions. Successfully executes excellent time management skills and exemplary leadership characteristics.
Overview
15
15
years of professional experience
Work History
Fork Lift /Parts picker
Volvo Auto Parts
01.2013
- Volvos Summer program picking and stocking parts for Volvo auto, Making sure our customers were satisfied with their parts they have order; sending thousands of parts on trucks across the United States.
Customer Service Rep
Sears Call Center
01.2012
- Provided quality customers service through routine client follow-up; placed outbound calls to potential clients to assess their home improvement needs
- Communicated to the customer the process of obtaining a free estimate and followed-up with customer in a timely fashion to potentially close the sale.
Mover
Continental Office Moving Company
01.2012
- Carefully and comfortably assisted customer with the transition of a total move of office from one place to another as well as the complete furnishing of available office space.
Dump Truck Operator
WeInTheDumps
04.2024 - Current
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
- Maximized productivity by maintaining a clean working environment both inside the dump truck cab and around the exterior.
- Enhanced operational efficiency by adhering to proper dumping procedures and techniques.
- Improved worksite safety by conducting thorough pre-operation inspections of dump trucks and equipment.
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Ensured optimal vehicle performance by monitoring fluid levels, tire pressure, brakes, lights, and other critical components regularly.
- Displayed excellent time management skills when scheduling pickups or drop-offs according to deadlines while allowing for potential traffic or other unforeseen obstacles.
- Reduced maintenance costs with consistent adherence to preventative maintenance schedules and timely reporting of issues.
- Streamlined communication with dispatchers, receiving job instructions and route updates in a timely manner.
Owner/Operator Truck Driver
Dynamic Way Services LlC
04.2021 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Business Owner
AlleyBoiGrubz
08.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
- Grew business revenue by identifying new market opportunities and implementing targeted marketing strategies.
- Improved operational efficiency by establishing clear goals, setting performance expectations, and monitoring progress regularly.
Kitchen Porter
Ohio Health Grant Medical Center
11.2015 - 06.2019
- ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
- Increased overall kitchen productivity through effective communication and collaboration with team members.
- Demonstrated punctuality and reliability by consistently arriving on time for shifts and completing assigned tasks efficiently.
- Improved kitchen efficiency by maintaining cleanliness and organization of workspaces, utensils, and equipment.
- Contributed to a positive work atmosphere by maintaining a professional demeanor and fostering teamwork among colleagues.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
- Stepped into additional roles during busy times to boost coverage of important stations.
Sales Associate
Sales Retail
01.2012 - 01.2013
- Provided quality customers service through offering recommendations to customers of the purchase of the top of the line electronics available, and effectively informing them how a particular product best suited their needs
- Collaborated as a team to achieve team goals; applied problem solving techniques to resolve customer issues
Camp Leader
Community For New Direction
01.2010 - 01.2011
- Aided in the mentoring and training of youth through various activities to help build both body and mind
- Conducted team building exercises and aided in activities and events planning
- Assisted in mentoring of troubled youth and coached them to help develop more positive attributes and attitudes.
Education
Diploma - General Studies
Brookhaven High School
Columbus, OHDegree - College Prep
Brookhaven High School
Columbus, OHBachelor's Degree - Sports Management
University Of Akron
Akron, OHSkills
- Planning/Scheduling
- Customer Service
- Staff Training
- Internet Research
- Interpersonal Skills
- Effective Communicator
- Record Management
- Team Player
- Microsoft Office Suite (Word, Excel, PowerPoint)
Career Experience
- Volvo Auto Parts, Columbus, OH, Fork Lift / Parts picker, 2013
- Sales Retail, Akron, OH, Sales Associate, 2012, 2013
- Sears Call Center, Columbus, OH, Customer Service Rep, 2012
- Continental Office Moving Company, Columbus, OH, Mover, 2012
- Community For New Direction, Columbus, OH, Camp Leader, 2010, 2011
- Ohio Health (Grant Medical Center), Columbus OH, Porter, 2015-2019
- Columbus Dispatch (Warehouse Worker) Columbus OH, 2014
- Dynamic Way Services LLC, Mobile Detailer, Co- Owner, 2020
- Dynamic Way Services LLC, Car Transporter/ Dispatcher , Co-Owner, 2021
- AlleyBoisGrubz Food Truck, Owner , end of 2021
- WeInTheDumps Dumptruck and Hauling, Owner , 2024
Timeline
Dump Truck Operator
WeInTheDumps
04.2024 - Current
Owner/Operator Truck Driver
Dynamic Way Services LlC
04.2021 - Current
Business Owner
AlleyBoiGrubz
08.2020 - Current
Kitchen Porter
Ohio Health Grant Medical Center
11.2015 - 06.2019
Fork Lift /Parts picker
Volvo Auto Parts
01.2013
Customer Service Rep
Sears Call Center
01.2012
Mover
Continental Office Moving Company
01.2012
Sales Associate
Sales Retail
01.2012 - 01.2013
Camp Leader
Community For New Direction
01.2010 - 01.2011
Diploma - General Studies
Brookhaven High School
Degree - College Prep
Brookhaven High School
Bachelor's Degree - Sports Management
University Of Akron
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