Open To Work
Robert Holt
Information Technology
Wauwatosa,WI
Summary
Results-driven IT Site Lead with a proven track record in operational efficiency, team collaboration, and problem-solving. Committed to enhancing IT project execution and compliance with policies for superior end-user support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Site Lead
Solution Partner Services
03.2022 - Current
- Oversaw compliance with IT policies and facilitated end-user support to enhance operational efficiency at Dematic Corp.
- Guided new hires in understanding and adhering to acceptable use standards for company-owned computers, printers, and mobile devices.
- Achieved seamless hardware configuration for computers and mobile devices, enhancing user readiness. Streamlined provisioning processes, resulting in efficient device deployment. Facilitated teamwork to troubleshoot and resolve hardware issues effectively.
- Executed troubleshooting and repair of hardware and software systems to ensure operational continuity.
- Implemented and maintained asset management systems using Azure and Active Directory for streamlined inventory control.
- Coordinated with cross-functional teams to manage IT project timelines and deliverables, facilitating effective project execution.
Contingent IT Support Tech
Artisan Partners
08.2021 - 12.2021
- Provided technical support for hardware and software issues, ensuring minimal downtime.
- Diagnosed and resolved network connectivity problems to maintain operational efficiency.
- Assisted in implementing IT policies and procedures to enhance system security and performance.
- Collaborated with team members to streamline troubleshooting processes, improving response times.
IT Onsite Engineer
Kohler Co
02.2021 - 08.2021
- Facilitated seamless network operations by installing and configuring hardware and software in both office and manufacturing settings.
- Coordinated and implemented end user support initiatives for current and new hire employees at four different locations.
- Diagnosed and resolved technical issues to ensure minimal operational downtime.
- Monitored and evaluated IT systems through consistent maintenance checks to ensure peak operational efficiency.
- Engaged with cross-functional teams to execute system upgrades, ensuring alignment with operational goals.
IT Onsite Engineer
Kenosha County
05.2019 - 12.2020
- Delivered comprehensive end-user assistance at six sites to enhance operational efficiency, including Kenosha County Courts, 911 Emergency Call Center, Kenosha Job Center, and Kenosha Police Department.
- Conducted warranty repair services for Dell and HP computers to enhance customer satisfaction and product reliability.
- Deployed and set up network hardware and software solutions to improve overall system efficiency.
- Analyzed technical challenges and implemented solutions to reduce service interruptions.
- Conducted consistent maintenance checks to assess and enhance IT systems, supporting uninterrupted operational performance.
- Engaged with cross-functional teams to execute system upgrades, ensuring alignment with operational goals.
IT Field Technician
Dell Computers
02.2017 - 12.2019
- Collaborated within a five-member team to oversee operations across Wisconsin and parts of Illinois.
- Coordinated repair ticketing queue operations to ensure timely prioritization of repair requests.
- Identified and resolved hardware and software issues for corporate and home users.
- Oversaw installation, configuration, and ongoing maintenance of network equipment, ensuring peak performance and minimal downtime.
- Delivered on-site technical support and training for end-users on diverse Dell products.
- Facilitated collaboration among cross-functional teams to enhance service delivery efficiency.
IT Hardware Support Technician
Johnson Controls
03.2018 - 03.2019
- Analyzed and rectified IT hardware malfunctions, ensuring peak system functionality.
- Oversaw routine maintenance on equipment, ensuring enhanced reliability and extended lifespan.
- Engaged with cross-functional teams to ensure timely and efficient execution of hardware upgrade initiatives.
- Developed and maintained detailed records of support processes and solutions to facilitate effective knowledge transfer among technicians.
- Asset management
- Managed inventory and distribution of hardware components for optimal resource allocation.
- Achieved seamless onboarding experiences for new hires, resulting in improved employee satisfaction. Enhanced training effectiveness through tailored orientation programs. Fostered strong connections between new employees and existing teams, promoting collaboration.
- Provided comprehensive remote assistance to resolve technical issues and maintain user productivity.
Education
MBA - IT Project Management
Webster University
St. Louis, MO11-2026
Bachelor of Science - Computer Programming And Information Technology
American InterContinental University
Schaumburg, IL08-2006
Associate of Science - Computer Networking
Kaplan College
Renton, WA08-2012
Skills
- Operations management
- Mentoring and coaching
- Quality assurance
- Safety awareness
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Active listening
- Task prioritization
- Self motivation
- Interpersonal skills
- Customer relationship management
- Goal setting
- Written communication
- Logistics coordination
- Problem-solving aptitude
- Professional demeanor
- Process improvement
- Time management abilities
- Professionalism
- Decision-making
- Effective communication
- Adaptability and flexibility
Certification
CompTIA A+
CompTIA Security +
Timeline
IT Site Lead
Solution Partner Services
03.2022 - Current
Contingent IT Support Tech
Artisan Partners
08.2021 - 12.2021
IT Onsite Engineer
Kohler Co
02.2021 - 08.2021
IT Onsite Engineer
Kenosha County
05.2019 - 12.2020
IT Hardware Support Technician
Johnson Controls
03.2018 - 03.2019
IT Field Technician
Dell Computers
02.2017 - 12.2019
MBA - IT Project Management
Webster University
Bachelor of Science - Computer Programming And Information Technology
American InterContinental University
Associate of Science - Computer Networking
Kaplan College