EMR Software
Robert Hoxie
SENIOR CLINICAL CONSULTANT/ORGANIZATIONAL CHANGE CONULTANT
Fort Pierce,Florida
Summary
Given my extensive experience in healthcare technology implementation, change management, clinical consulting, and training, the role of Director of Healthcare Transformation is a logical next step in my career. I have a proven track record of leading large-scale EMR implementations and organizational change initiatives within healthcare settings.
I bring senior-level expertise in project and program management, stakeholder engagement, and driving the adoption of new technologies across complex healthcare organizations. As a Prosci Certified Change Management professional, I excel in simplifying and clarifying communication, ensuring successful collaboration and buy-in from all stakeholders.
With over ten years of experience in both Radiology and EMR implementations, I have developed a deep understanding of the challenges and opportunities within healthcare systems. My strong foundation in Radiology has been instrumental in my success with EMR implementations, allowing me to identify and implement workflow optimizations that improve efficiency and patient care.
I am well-equipped to lead transformative projects that enhance operational efficiency, improve patient care, and foster innovation in healthcare practices, making a significant impact on healthcare delivery at a strategic level.
Overview
30
30
years of professional experience
1
1
Certificate
Work History
EMR Implementation Consultant
Insight Global, LLC
12.2023 - 4 2024
- Supported the Meditech Expanse project in collaboration with HCA Healthcare's North Florida Market, overseeing deployment across five hospitals, multiple freestanding ER facilities, and imaging centers
- Conducted comprehensive end-user training and fostered strong relationships to ensure seamless integration and user adoption of Expanse
- Achieved certification for physician training/support and ancillary services, covering Radiology, Lab, and the Expanse ER module
- Conducted personalized training sessions to familiarize users with Expanse workflows and functionalities pre-implementation, optimizing readiness for go-live
- Provided on-site support and troubleshooting during implementation, ensuring smooth transitions, and addressing user queries and concerns promptly.
Senior Organizational Change Consultant
Oracle
03.2020 - 06.2023
- Collected and analyzed data through interviews, observations, and informal discussions to understand the organization’s structure, culture, and success factors
- Identified and navigated barriers to ensure a smooth change management process
- Prioritized relationship-building with clients, emphasizing open, clear, and concise communication
- Fostered two-way communication with internal and external clients
- Exhibited excellent listening skills and successfully built healthy relationships, contributing to project growth
- Utilized change management strategies to facilitate the adoption of changes and effectively communicated the change process
- Conducted impact analyses, assessed change readiness, and identified key stakeholders
- Monitored change progress using success metrics and provided regular updates on change readiness
- Developed and executed plans to address anticipated resistance, providing direct support and coaching for managers
- Supported the design and development of organizational communications, implementing successful change management techniques
- Demonstrated proficiency in determining suitable change techniques for both clients and Cerner
- Emphasized a client-centric approach in change management processes
- Applied the Stop/Start/Continue method to optimize project workflows
- Leveraged strong coaching skills for internal and external clients, ensuring successful change adoption
- Integrated ADKAR into the project, ensuring the successful implementation of the EHRM
- Exhibited strong people skills, contributing to a positive and collaborative work environment
- Created effective strategies to support the adoption of change throughout the organization
- Identified and mitigated anticipated resistance, coaching change sponsors through formal and informal discussions.
Senior Clinical Consultant
Cantata Healthcare
04.2017 - 09.2019
- Led the implementation of iMed (Acute Care EMR) and NetSolutions, LTC in a long-term care facility, ensuring workflow functionality, system building, and organization
- Provided go-live and post-go-live support, contributing to product enhancements
- Trained in various areas, including ADT, Physician Orders (including Pharmacy orders), UDA (User Defined Assessments), Care Plans, SNFQAPI, Point of Care (POC), MDS, eAssignments, eDocs, Infection Control, and Incident Reporting
- Oversaw the implementation of Optimum iMed in an acute care facility, managing workflow functionality, system building, and organization
- Provided go-live and post-go-live support, contributing to product enhancements
- Traveled to various client sites to evaluate facility needs and provide effective solutions to problems or inconsistencies
- Conducted training and support for users on all aspects of the EMR, including order entry, installing pharmacy, CPOE, eMAR, Flowsheets, Assessments, and Meaningful Use I and II
- Trained physicians through one-on-one sessions and group settings
- Addressed specific challenges with personalized training for difficult cases
- Assisted clients in setting up, testing, and training oncology units at several acute facilities
- Built physician order sets and nursing orders for oncology units and provided training to physicians and nurses
- Collaborated with Nursing Informatics to create oncology-specific assessments and flowsheets
- Worked closely with the Project Manager to ensure projects remained on budget and within scope
- Assisted in quality assurance evaluations for iMed.
Senior Clinical Consultant
NTT Data, Inc
01.2011 - 03.2017
- Led the implementation of iMed (Acute Care EMR) ensuring workflow functionality, system building, and organization
- Provided go-live and post-go-live support, contributing to product enhancements
- Trained in various areas, including ADT, Physician Orders (including Pharmacy orders), UDA (User Defined Assessments), Point of Care (POC), MDS, eAssignments, eDocs, Infection Control, and Incident Reporting
- Oversaw the implementation of Optimum iMed in an acute care facility, managing workflow functionality, system building, and organization
- Provided go-live and post-go-live support, contributing to product enhancements
- Traveled to various client sites to evaluate facility needs and provide effective solutions to problems or inconsistencies
- Conducted training and support for users on all aspects of the EMR, including order entry, installing pharmacy, CPOE, eMAR, Flowsheets, Assessments, and Meaningful Use I and II
- Trained physicians through one-on-one sessions and group settings
- Addressed specific challenges with personalized training for difficult cases
- Assisted clients in setting up, testing, and training oncology units at several acute facilities
- Built physician order sets and nursing orders for oncology units and provided training to physicians and nurses
- Collaborated with Nursing Informatics to create oncology-specific assessments and flowsheets
- Worked closely with the Project Manager to ensure projects remained on budget and within scope
- Assisted in quality assurance evaluations for iMed.
Solutions Integrator
Agfa Healthcare
01.2006 - 05.2010
- Led the implementation of AGFA RIS in acute care facilities, overseeing operational functionality, system building, and improvement
- Conducted training for team leads and radiology department members, focusing on enhancing product and service deliveries
- Coordinated workflows for eight facilities, creating improvements from order placement to report signoff
- Configured the application to align with the future approved workflow
- Facilitated System Administrator Training to ensure complete understanding and retention of system operations
- Provided system previews and managed pre-launch changes
- Selected to organize and conduct three weeks of Administrator Training at the company headquarters in Belgium for three 16-person groups from five different countries
- Performed validation testing, including interface, application, billing, and results
- Assisted in sales growth by working closely with sales teams to conduct demos for prospective clients
- Collaborated with the Project Manager to ensure projects remained on budget and within the scope of the Purchase Order.
Education
Technical Certificate - Medical Transcription
Indian River Community College
Fort Pierce, Florida 05.2001 -
Skills
Problem-Solving
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Company CultureCareer advancementTeam Building / Company RetreatsPersonal development programs401k matchHealthcare benefitsAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of 28 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Workflow Software
Office 365
EHR Software
Languages
English
Advanced (C1)
Certification
Prosci Change Mangement Certification
Interests
Helping clients achieve the goals
Timeline
EMR Implementation Consultant
Insight Global, LLC
12.2023 - 4 2024
Senior Organizational Change Consultant
Oracle
03.2020 - 06.2023
Senior Clinical Consultant
Cantata Healthcare
04.2017 - 09.2019
Senior Clinical Consultant
NTT Data, Inc
01.2011 - 03.2017
Solutions Integrator
Agfa Healthcare
01.2006 - 05.2010
Technical Certificate - Medical Transcription
Indian River Community College
05.2001 -
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