Dyamond Bradley

• Trained and supported 35% of healthcare providers and staff on EMR system usage.
• Monitoring implementation process and addressing any issues or obstacles that arise to keep project on track.
• Evaluated EMR system effectiveness post-implementation, recommending optimizations for enhanced performance.
• Evaluating effectiveness of EMR system after implementation and making
• recommendations for further optimization and improvement.
• Collected and organized data for entry into the database system.
• Diagnosed and resolved hardware, software, and network issues effectively.

• Analyzed client requirements to develop tailored software implementation strategies.
• Collaborated with cross-functional teams to ensure seamless integration of software solutions.
• Trained end-users on new systems, enhancing user adoption and satisfaction levels.
• Conducted system testing and validation to maintain high-quality standards for implementations.
• Provided ongoing support during post-implementation phase, resolving issues promptly to minimize disruption.

• Performed Epic TDR testing, validated workflows and devices, and supported Go-Live readiness.
• Documented test results, identified issues, and escalated defects to project teams before Go-Live.
• Supported implementation readiness by ensuring Epic applications and hardware performed as expected.

• Collaborated with cross-functional teams to gather client requirements and define project scope.
• Assisted in configuring software solutions to meet client specifications and enhance user experience.
• Conducted training sessions for end-users, ensuring seamless adoption of new systems.
• Developed user documentation and support materials to facilitate ongoing software usage.

• Troubleshot hardware and connectivity issues related to printers, scanners, and payment devices.
• Validated front desk hardware, including signature pads and credit card readers, for successful patient check-in workflows.
• Supported technical readiness activities by identifying and escalating Epic workflow issues.
• Confirmed Epic application functionality across various devices and workstations.
• Documented TDR results, defects, and resolutions to support implementation readiness.
• Coordinated with project teams to resolve workstation and hardware issues prior to deployment.

• Conducted TDR testing on multiple workstations, validating Epic workflows, printing, scanning, and order functionality to ensure system reliability.
• Tested desktop configurations and peripheral connections, confirming Epic readiness for smooth Go-Live transition.
• Verified printer mappings, scanner connectivity, and device functionality across clinical and administrative areas.
• Executed Epic test scripts to assess workstation readiness, documenting issues to facilitate timely resolutions.

• Executed TDR test scripts to verify Epic printing, order entry, scanning, and printer connectivity.
• Tested Epic functionality across workstations to ensure Go-Live readiness.
• Verified printers, scanners, and desktop hardware were working properly with Epic.
• Validated front desk devices, including signature pads and credit card readers, before Go-Live.
• Troubleshot workstation and peripheral issues during TDR testing.
• Confirmed Epic workflows and device functionality prior to implementation.

• Review and analyze patient medical records to extract relevant clinical data for entry into EMR system.
• Identify and resolve discrepancies or inconsistencies in clinical data to maintain data integrity and quality.
• Participate in quality assurance activities to monitor and improve accuracy and efficiency of clinical data abstraction processes.
• Communicate and collaborate with other members of the healthcare team to ensure coordinated and comprehensive patient care documentation.
• Collected, arranged, and input information into the database system
• Gathered, organized and input information into the digital database
• Reviewed medical records for completeness and filed records in alphabetical and numeric order
• Followed up with medical staff regarding missing information in patient records
• Utilized electronic medical record systems to store, retrieve and process patient data

• Provide first-line technical support and troubleshooting assistance to clinical staff, and healthcare providers using EMR system.
• Respond to first line resolutions for users inquires, issues, and requests related to EMR system functionality and usage.
• Document and track user incidents, requests, and resolutions in ServiceNow for reporting and analysis.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues
• Collaboration with IT professionals and systems administrators to identify and address recurring technical problem and develop solutions to prevent future
• Resolved technical issues for 80% of end users during on-call support.
• Conducted regular reviews of operations and identified areas for improvement
• Evaluated customer needs and feedback to drive product and service improvements

• Served as first point of contact for inquiries, resolving questions and ensuring accurate logging of issues.

• Assisted nursing staff with workflows, contributing to improved patient care delivery.

• Supported front desk end-users in the collection of Primary Care Physician (PCP) information to improve patient care coordination.

• Trained front desk staff on merging guarantor accounts, improving data management and financial accuracy.

• Offered guidance and training on end-of-day cash drawer reconciliation to maintain accurate financial records.

• Provided initial support as the first point of contact for inquiries, effectively addressing questions and facilitating the logging of issues.