Summary
Overview
Work History
Education
Skills
Timeline
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Robert Hoyle

Littleton,CO

Summary

Accomplished Store Manager with a proven track record at Starbucks, enhancing customer satisfaction and streamlining store operations. Excelled in team leadership and problem-solving, significantly improving store efficiency and employee morale. Skilled in customer service and inventory management, adept at fostering positive relationships and maximizing sales through strategic planning and outstanding communication.

Overview

15
15
years of professional experience

Work History

Store Manager

Starbucks
11.2013 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store Manager

Dunkin Donuts
01.2010 - 10.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Bank Teller

Santander Bank Us
03.2009 - 09.2010
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Reconciled cash drawer and resolved discrepancies.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Education

No Degree - Culinary Arts

Le Cordon Bleu
Massachusetts

High School Diploma -

Melrose High School
Melrose, MA
06.2007

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership
  • Outstanding communication skills
  • Store operations

Timeline

Store Manager

Starbucks
11.2013 - 06.2024

Store Manager

Dunkin Donuts
01.2010 - 10.2013

Bank Teller

Santander Bank Us
03.2009 - 09.2010

No Degree - Culinary Arts

Le Cordon Bleu

High School Diploma -

Melrose High School

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Robert Hoyle