ROBERT HROUDA
SHORELINE,WA
Summary
Business owner with 21+ years of experience. Demonstrating strategic planning, problem-solving and team-building abilities. Successful at bringing in and training co-workers to handle any customer issue and de-escalate the problem quickly. And always diplomatic and respectful of people from different backgrounds.
Overview
27
27
years of professional experience
Work History
Ground Service Ramp Agent
Horizon Air
SEATTLE, WA
12.2022 - Current
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Operated equipment to support on-ground operations in between flights.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Connected electrical power units and service hoses to aircraft.
Ballroom Dance Studio Owner
Self
Seattle, Washington
11.1996 - Current
- The routine activities of running a business successfully
- Making creative ways to make money to keep the operations running smoothly
- Running dance events thru out the year to keep things fresh and exciting for our students
- Having other teachers teach at our school for diversity and working together with different ideas
- Training adults and youths how to dance
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Resolved issues quickly through meticulous research and quick decision making.
- Conferred with clients to understanding there needs and wants and giving them a satisfying experience
Shelf Stocker
Costco
Lynwood, WA
10.2022 - 12.2022
- Assisted customers with product selection and purchase decisions.
- Greeted customers entering the store and answered inquiries.
- Stocked shelves with incoming inventory items.
- Provided excellent customer service at all times.
- Monitored stock levels and reported low inventory levels to management team.
- Assisted shoppers in locating desired items within the store.
- Replenished items on shelves as needed to maintain adequate supply levels.
- Performed price changes as directed by supervisor.
- Communicated effectively with other staff members about customer needs.
Organizer of Seattle Star Ball Dance Competition
LLC (Self)
Seattle, Washington
08.2000 - 03.2016
- Designed contracts, collected fees and booked venue for event.
- Managed catering services, audio-visual service
- Assessed events planning services and related costs.
- Coordinated vendors, timelines and budgets for event.
- Hosted 500 attendees during annual events.
- Hired professionals to do shows for us for Entertainment
- Resolved issues that came up with hotel
- Hired my judges,MC's, DJ's, Scrutineers,and other staff for my event and everyone receiving payment for there services rendered
- From 2000-2016
Education
Associate of Arts - Ballroom Dancing
DanceSport International
Seattle, WA05.1998
Associate of Science - Building Construction Technology
Southwest Community College
Milford Nebraska03.1985
Skills
- Teaching Dance Safety Skills
- Communication skills
- resolving dance problems
- Simple social skills
- resolving and solving basic partnership issues
- Conflict resolution
- Leadership
- Telephone reception
- Phone etiquette
- Merchandise Rotation
- Merchandise Stocking
- Customer Service
- Stock Rotation
- Customer Assistance
- Customer Relationships
- Shelf Stocking
- Friendly and Personable
- Positive Attitude
- Willing to Learn
- Punctual and Reliable
Timeline
Ground Service Ramp Agent
Horizon Air
12.2022 - Current
Shelf Stocker
Costco
10.2022 - 12.2022
Organizer of Seattle Star Ball Dance Competition
LLC (Self)
08.2000 - 03.2016
Ballroom Dance Studio Owner
Self
11.1996 - Current
Associate of Arts - Ballroom Dancing
DanceSport International
Associate of Science - Building Construction Technology
Southwest Community College
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