Summary

Overview

Work History

Education

Skills

Certification

Timeline

Robert Hutchinson

Oviedo,Florida

Summary

Seasoned Operations Manager and talented leader with 40 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with 40 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. 4 Seasoned Operations Manager and talented leader with 40 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Seasoned Operations Manager and talented leader with 40 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

years of professional experience

Certification

Work History

Operations Manager

Quality First Restoration

09.2020 - 07.2023

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Developed systems and procedures to improve operational quality and team efficiency.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Introduced new methods, practices, and systems to reduce turnaround time.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Directed initiatives to improve work environment, company culture or overall business strategy.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Increased profit by streamlining operations.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Implemented quality control systems that boosted overall product consistency and reliability.
Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Reduced turnaround time for project completion through effective resource allocation and team management.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Devised processes to boost long-term business success and increase profit levels.
Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
Implemented new inventory management system to optimize stock levels and reduce waste.
Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
Partnered with vendors and suppliers to effectively manage and budget.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reduced operational risks while organizing data to forecast performance trends.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Operations Manager

BELFOR Property Restoration

05.2017 - 08.2020

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Developed systems and procedures to improve operational quality and team efficiency.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Introduced new methods, practices, and systems to reduce turnaround time.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Directed initiatives to improve work environment, company culture or overall business strategy.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Increased profit by streamlining operations.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Implemented quality control systems that boosted overall product consistency and reliability.
Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Reduced turnaround time for project completion through effective resource allocation and team management.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Devised processes to boost long-term business success and increase profit levels.
Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
Implemented new inventory management system to optimize stock levels and reduce waste.
Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
Partnered with vendors and suppliers to effectively manage and budget.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reduced operational risks while organizing data to forecast performance trends.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Operations Manager

Emergency Services & Reconstruction

08.2006 - 05.2017

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Developed systems and procedures to improve operational quality and team efficiency.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Introduced new methods, practices, and systems to reduce turnaround time.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Directed initiatives to improve work environment, company culture or overall business strategy.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Increased profit by streamlining operations.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Implemented quality control systems that boosted overall product consistency and reliability.
Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Reduced turnaround time for project completion through effective resource allocation and team management.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Devised processes to boost long-term business success and increase profit levels.
Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
Implemented new inventory management system to optimize stock levels and reduce waste.
Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
Partnered with vendors and suppliers to effectively manage and budget.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reduced operational risks while organizing data to forecast performance trends.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Vice President

USA Restoration Inc./DKI

01.1985 - 06.2006

Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Collaborated with senior management to develop strategic initiatives and long term goals.
Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Established performance goals for department and provided methods for reaching milestones.
Established performance goals for department and outlined processes for achievement.
Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Identified opportunities to improve business process flows and productivity.
Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
Monitored industry trends, keeping current on latest changes and competition in industry.
Clarified roles, responsibilities and expectations of staff.
Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
Led development of strategic marketing plans to raise awareness and drive sales growth.
Used market insights to capitalize on key business opportunities for new advantageous partnerships.
Identified and resolved issues between employees, promoting better collaboration and mutual respect.
Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Increased company growth through collaboration with sales and marketing departments.
Achieved significant cost savings through supply chain optimization efforts such as strategic sourcing initiatives and logistics improvements.
Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
Evaluated product development strategies and prepared alternative approaches to goal achievement.
Directed marketing strategies to increase brand awareness, generate leads, and grow market share within highly competitive industries.
Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
Employed optimal safety practices to reduce worksite complaints and hazards.
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Streamlined operations to maximize business efficiency and profits.
Hired and managed 85 new managers to drive business growth.
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
Established and maintained strong relationships with customers, vendors and strategic partners.
Represented organization at industry conferences and events.
Cultivated company-wide culture of innovation and collaboration.
Oversaw business-wide changes to modernize procedures and organization.
Monitored key business risks and established risk management procedures.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Developed innovative sales and marketing strategies to facilitate business expansion.
Managed financial, operational and human resources to optimize business performance.
Devised and presented business plans and forecasts to board of directors.
Analyzed industry trends and tracked competitor activities to inform decision making.
Founded performance- and merit-based evaluation system to assess staff performance.
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Initiated strategy to drive company growth and increase market share and profitability.
Maintained P&L and shouldered corporate fiscal responsibility.
Directed technological improvements, reducing waste and business bottlenecks.

Education

MBA - Petroleum Engineering

Lamar University

Beaumont, TX

Skills

Problem-Solving
Team Leadership
Operations Management
Customer Service
Operations Monitoring
Operational Efficiency
Employee relations and conflict resolution
Planning and Implementation
Staff Training
Staff Management
Inventory Management
Management
Project Management
Operations Oversight
Policies and procedures implementation
Performance monitoring
Employee Motivation
Staff Development
Customer Relationship Management
Maintaining Compliance

Goal Setting
Interpersonal Communication
Client Relationships
Workflow Optimization
Project management abilities
Project Leadership
Process Improvement
Performance Management
Health and safety compliance
Regulatory Compliance
Client Relations
Conflict Mediation
Customer Retention
Product Management
Unsurpassed work ethic
Risk Management
Budget Development and Management
P&L Management
Performance Evaluations

Certification

IICRC Training - 2006 (67786)
Applied Structural Drying
Water Damage Restoration
Fire & Smoke Damage Restoration
Applied Microbial Remediation
Commercial Carpet Cleaning
OSHA 30-Hour
State of Florida Licensed Mold Remediator MRSR2292

Timeline

Operations Manager

Quality First Restoration

09.2020 - 07.2023

Operations Manager

BELFOR Property Restoration

05.2017 - 08.2020

Operations Manager

Emergency Services & Reconstruction

08.2006 - 05.2017

Vice President

USA Restoration Inc./DKI

01.1985 - 06.2006

MBA - Petroleum Engineering

Lamar University

IICRC Training - 2006 (67786)
Applied Structural Drying
Water Damage Restoration
Fire & Smoke Damage Restoration
Applied Microbial Remediation
Commercial Carpet Cleaning
OSHA 30-Hour
State of Florida Licensed Mold Remediator MRSR2292

Robert Hutchinson

Summary

Overview

Work History

Operations Manager

Operations Manager

Operations Manager

Vice President

Education

MBA - Petroleum Engineering

Skills

Certification

Timeline

Operations Manager

Operations Manager

Operations Manager

Vice President

MBA - Petroleum Engineering

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