Robert Hyson
Bloomington
Summary
Dynamic and dedicated professional with extensive experience at the United States Postal Service, excelling in driving safety instruction and customer service. Proven reliability and strong safety awareness, complemented by effective public speaking and teaching skills. Recognized for fostering a supportive learning environment and maintaining high standards in service quality.
Overview
13
13
years of professional experience
Work History
Driving Safety Instructor (DSI)
United States Postal Service, USPS
03.2020 - Current
- Provided driving safety instruction to both new and experienced employees, guidance to students during practical driving sessions.
- Providing classroom and driving instruction.
- Coaches and mentors employees, observes driving practices, ensuring drivers are applying and demonstrating learned skill sets.
- Responded effectively to student mistakes and anxieties, ensuring a supportive learning atmosphere.
- Maintained accurate records of employees performance, attendance and training activities.
City Mail Carrier
United States Postal Service, USPS
04.2016 - 03.2024
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Ultra Clean Technician/Sales
CINTAS, Professional Uniform and Facility Services
05.2013 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Received consistently positive customers feedback for room cleanliness and service quality.
- Completed in-depth cleaning of multiple types of equipment according to company standards to exceed customer expectations.
- Restocked rooms and common areas with supplies.
School Bus Monitor
First Student Transportation
08.2012 - 05.2013
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs for handicapped passengers.
- Enhanced student safety by efficiently monitoring and addressing any behavioral issues during bus rides.
- Checked to make sure students boarded correct bus, particularly for younger children.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
- Completed thorough bus inspections before and after each trip.
Mall Security
Russell Security CO Inc. Eastland Mall
08.2012 - 12.2012
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Education
Associate of Science - Criminal Justice
Illinois Central College
East Peoria, IL12-2009
Associate of Science - Criminal Justice
Philander Smith University
Little Rock, ARSkills
- Reliability
- Safety Awareness
- Public Speaking
- Patience
- Teaching Skills
- Teamwork and collaboration
- Observation
- Problem Solving
- Cleaning and Sanitizing
- Suspicious Activity Monitoring
- Safety Procedures
Timeline
Driving Safety Instructor (DSI)
United States Postal Service, USPS
03.2020 - Current
City Mail Carrier
United States Postal Service, USPS
04.2016 - 03.2024
Ultra Clean Technician/Sales
CINTAS, Professional Uniform and Facility Services
05.2013 - 04.2016
School Bus Monitor
First Student Transportation
08.2012 - 05.2013
Mall Security
Russell Security CO Inc. Eastland Mall
08.2012 - 12.2012
Associate of Science - Criminal Justice
Illinois Central College
Associate of Science - Criminal Justice
Philander Smith University
Awarded Compensated by Mark Wilson Post Office Operations
Awarded compensated for teaching and training new and experience employees on driver's training within the Postal Service.
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