As a seasoned Help Desk Manager at NFP, lead a team of skilled IT technicians dedicated to providing top-notch technical support and solutions for end users across the organization. With a robust background spanning over 29 years in diverse IT roles, including help desk management, IT support, desktop, hardware, bringing a wealth of experience to the table.
Core competencies including, efficiently troubleshooting, diagnosing, and resolving complex IT issues, as well as overseeing the management of hardware and software availability. Creating comprehensive documentation, and fostering effective communication with users, stakeholders, and vendors.
Ability to execute innovative and cost-effective IT projects, coupled with a proactive approach of "running towards fires" and thinking outside the box. Placing a high value on teamwork, collaboration, and ensuring customer satisfaction. Always eager to embrace new technologies and skills, goals are to leverage IT expertise and leadership acumen to empower NFP in achieving its mission and vision.