Robert Jackson
Dothan,AL
Summary
Dynamic sales and customer service professional with a track record of enhancing client satisfaction through effective relationship building and problem resolution. Proven ability to conduct research and analyze data to support strategic planning and drive business success.
Overview
17
17
years of professional experience
Work History
Mid Market Sales Development Representitves
RoadRunner Recycling
Pittsburgh, Pennsylvania
06.2025 - 02.2026
- Assessed customer needs during interactions to provide timely assistance.
- Addressed customer requests and inquiries to enhance overall satisfaction.
- Recognized by management for providing exceptional customer service.
- Executed day-to-day duties with accuracy and efficiency to support overall operational goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with diverse coworkers to meet project goals and resolve product-related issues.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Travel Agent Specialist
World Travel Holdings
Wakefield, Massachusetts
10.2024 - 05.2025
- Provided expert advice on travel options and destination recommendations.
- Coordinated client travel itineraries and bookings for diverse destinations, ensuring alignment with client preferences.
- Coordinated with suppliers to secure competitive rates and packages.
- Provided timely communication and support to deliver exceptional customer service, enhancing client satisfaction.
- Resolved travel-related issues promptly to ensure client satisfaction.
- Cultivated relationships with clients to gain insights into travel preferences, personalizing travel recommendations.
Sales Consultant
Discover Card Financial Services
Tampa, Florida
10.2023 - 10.2024
- Engaged customers to understand their financial needs and preferences.
- Provided tailored solutions for credit card products and services.
- Developed strong relationships with clients to foster loyalty and retention.
- Developed and maintained relationships with clients to increase sales revenue.
- Participated in regular training sessions on new products, services, and industry trends.
Education Specialist
Digital Media Solutions
Clearwater, FL
06.2022 - 08.2023
- Increased participation and concentration while reinforcing student enrollment.
- I assisted in understanding and supporting educational objectives, learning expectations and behavior standards.
- Developed solutions to improve performance.
- Developed training programs to inspire prospective students and maintain performance levels in their field of career goals.
- Worked with prospective students to support educational success, learning and achievement.
- Assessed student performance and utilized feedback to increase educational program success.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
Business Consultant
North Georgia Tax Solutions
Woodstock, GA
03.2021 - 07.2022
- Developed complete business plans and operational strategies for new and existing business.
- Evaluated circumstances and provided targeted solutions through comprehensive analysis and resource utilization.
- Consulted for startups in marketing, logistics, and training for behavioral healthcare service professionals.
- Devised processes to boost long-term business success and increase profit levels.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Assisted local businesses in managing their taxes, bookkeeping, payroll, and operational tasks.
Senior Sales Agent
B Green Solar
Lakewood, CO
01.2021 - 05.2021
- Kept detailed track of sales and customer information in company system.
- Set up appointments for home owners .Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Monitored sales team performance and provided constructive feedback.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Detailed each home owner on how they would save money on a 12 month calendar year scale by switching over to our solar systems
Senior Marketing and Sales Manager
RC Marketing Group
Miramar, FL
11.2015 - 12.2020
- Managed sales promotions and marketing strategies
- Cultivated and maintained strategic alliances with key partners and vendors.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Presented seminars which created and expanded sales presentations to new and existing customers
Customer Service Representative Lead
Circuit City Service Center
Dothan, AL
05.2013 - 10.2015
- Implemented customer service policies and procedures for consistent performance standards.
- Onboarded and trained customer representatives to meet performance and service goals.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Led customer service projects to address and achieve key business objectives.
- Built positive rapport and relationships for high levels of customer satisfaction.
Sales Associate
Village Cleaners And Tailors
Dothan, AL
01.2009 - 08.2013
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customer
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Red Level High School
Red Level, AL05-2000
Associate of Science - Sports Studies/Business Development
Jacksonville State University
Jacksonville, AL12-2002
No Degree - Kinesiology/EDU
South University
Savannah, GA10-2004
Skills
- Lead Generation
- CRM
- Sales strategy
- Strategic sales knowledge
- Client relationship building
- Data Entry
- Multitasking Abilities
- Excellent Communication
- Training and Development
- Learning Management System proficiency
- Experiential learning
- Self-Motivated
- Teamwork and Collaboration
- Decision- Making
- System software knowledge
Personal Information
Title: KNOWING HOW TO CONNECT
Timeline
Mid Market Sales Development Representitves
RoadRunner Recycling
06.2025 - 02.2026
Travel Agent Specialist
World Travel Holdings
10.2024 - 05.2025
Sales Consultant
Discover Card Financial Services
10.2023 - 10.2024
Education Specialist
Digital Media Solutions
06.2022 - 08.2023
Business Consultant
North Georgia Tax Solutions
03.2021 - 07.2022
Senior Sales Agent
B Green Solar
01.2021 - 05.2021
Senior Marketing and Sales Manager
RC Marketing Group
11.2015 - 12.2020
Customer Service Representative Lead
Circuit City Service Center
05.2013 - 10.2015
Sales Associate
Village Cleaners And Tailors
01.2009 - 08.2013
High School Diploma -
Red Level High School
Associate of Science - Sports Studies/Business Development
Jacksonville State University
No Degree - Kinesiology/EDU
South University