Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
27
27
years of professional experience
Work History
Special education paraprofessional
Dover School District
Dover, NH
03.2023 - Current
Certified paraprofessional II
Support the educational and behavioral needs of various students throughout Garrison elementary, Woodman Park Elementary, and Dover Middle School.
Delivery Driver
DoorDash
Dover, NH
01.2025 - 10.2026
Navigated efficient delivery routes to ensure timely customer service.
Maintained vehicle cleanliness and compliance with safety standards.
Communicated effectively with customers regarding order status and changes.
Leveraged GPS technology to optimize delivery efficiency and accuracy.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Passport Specialist
United States Department of State
Newington, NH, United States
07.2016 - 01.2023
Hours per week: 40
Series: 0099 Pay Plan: GS Grade: 07
Duties, Accomplishments and Related Skills:
Examine passport applications and supporting documents for acceptability as proof of citizenship and identity. Evaluate evidence for sufficiency, credibility, authenticity and consistency of facts. Applies knowledge of the procedures and processes employed by passport agencies in the issuance of passports. Perform independent fact-finding and problem solving on routine or reoccurring cases: analyzes factual information contained in applications or other documentary evidence. Refers questionable cases to supervisor or other senior specialists. Reaches timely and correct conclusions. Express decisions or recommendations clearly and concisely in oral and written from.
Meets fully successful or better rating in all measurable areas.
Passport support associate 1
National Passport Center
Portsmouth, NH, United States
03.2014 - 07.2016
Salary: 12.92 USD Per Hour
Hours per week: 40
Duties, Accomplishments and Related Skills:
Duties include general clerical and production support to the issuance of U.S. passports by the Department of State.
Currently assigned to the Customer Service Department after starting in processing. Proficient in tasks of batching, image review, prism scanning, IQA, mail out, and book print.
Proficient with the current TDIS and Prism operating systems used for passport services. Including the tasks of: document imaging and scanning, creating document batches, data entry, book printing, reviewing and retrieval of individual applications.
While assigned to the counter team I performed data entry, image scanning and re-scanning, and searching. Worked closely with DOS passport specialists and agency liaison to provide services to local applicants as well as applicants at other agencies. Completed and passed passport acceptance agent training.
Currently assigned to generating Informational Response Letters. Identify and implement edits to the letter so as to improve clarity for the applicant. Highly familiar with passport suspense codes and their relevance to customers supporting documentation.
Trained and current with passport standard operating procedures and NPC internal controls.
Supervisor: Jeremy Gori (603.334.0123)
Okay to contact this Supervisor: Yes
Director, Equity II
John Stark High School
Weare, NH, United States
08.2009 - 06.2010
Salary: 53,000.00 USD Per Year
Hours per week: 40
Duties, Accomplishments and Related Skills:
As Director of Equity II, I lead the off site alternative high school program. The program serves up to 20 students, who struggle to succeed in a larger high school setting. As the head of school I was responsible for interpreting and following federal state and local laws in regards to education, student discipline, budget, and teacher/staff evaluations. I interpreted and applied school board rules to develop a new reward system for student behavior and academic achievement. Implemented credit recovery classes, designed to keep students from being held back a grade. Adapted and enforced student discipline to minimize out of school suspensions.
Supervisor: Brian Emery (603.529.7675)
Okay to contact this Supervisor: Yes
Academic Director
Summit Achievement
Stow, ME, United States
08.1999 - 09.2007
Salary: 39,000.00 USD Per Year
Hours per week: 40
Duties, Accomplishments and Related Skills:
Responsibilities: Provide leadership and accountability for all academic program areas, including: curriculum and instruction, Maine state educational licensing, student discipline, parent collaboration, and budgeting, and teacher supervision/evaluation. Taught secondary Science, including Biology, Physics, and Astronomy. Teach Mathematics including: Algebra 1&2,and Geometry.
Accomplishments:
Established a professional collaborative culture
Implemented a new curriculum to improve student outcomes
Collaborated with all program staff in order to achieve students academic and therapeutic goals
Responsible for hiring, evaluation and supervising of all academic staff
Oversaw all educational licensing requirements for the state of Maine
Implemented and allocated a budget
Strengthened communication to parents and stakeholders
Developed and administered the student discipline policy
Designed all academic scheduling
Ensured the timely completion of all paperwork
Served as on-call administrator every 8 weeks
Supervisor: Will White (207.697.2020)
Okay to contact this Supervisor: Yes
Education
Technical or Occupational Certificate - Graduate Certificate in Non-Profit Leadership
Southern New Hampshire University
Hooksett, NH, United States
07-2017
Master's Degree - Education Administration and Supervision
University of New Hampshire
Durham, NH, United States
05-2009
Bachelor's Degree - Recreation and Park Management
University of Maine
Orono, ME, United States
05-1996
Some College Coursework Completed - undefined
Lyndon State College
Lyndonville, VT, United States
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Computer proficiency
Call center experience
Timeline
Delivery Driver
DoorDash
01.2025 - 10.2026
Special education paraprofessional
Dover School District
03.2023 - Current
Passport Specialist
United States Department of State
07.2016 - 01.2023
Passport support associate 1
National Passport Center
03.2014 - 07.2016
Director, Equity II
John Stark High School
08.2009 - 06.2010
Academic Director
Summit Achievement
08.1999 - 09.2007
Master's Degree - Education Administration and Supervision
University of New Hampshire
Bachelor's Degree - Recreation and Park Management
University of Maine
Some College Coursework Completed - undefined
Lyndon State College
Technical or Occupational Certificate - Graduate Certificate in Non-Profit Leadership
Southern New Hampshire University
Additional Information
President, Dover Bluff Condo Association 2008-2009