Robert J. Cassidy
Gardner,KS
Summary
Seeking an opportunity to advance professional career, eager to join an organization that will provide challenges and allow leveraging strong management, leadership, and problem-solving skills. Primary focus on placing people and customers at the forefront, ensuring satisfaction and fostering mutual growth and success. Passion for driving results and commitment to excellence, ready to contribute to a dynamic team and make a meaningful impact.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Experience Consultant, Fleet Sales
CarMax
06.2019 - 03.2025
- Sourcing vehicles for Commercial Customers.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Developed and maintained positive relationships with clients via email and telephone.
Full-Time Caregiver
Self- Employed
07.2016 - 12.2018
- Assisted with activities of daily living, promoting independence and quality of life.
- Engaged in meaningful conversation, socialization, and activity while providing personal care assistance.
- Coordinated closely with family members regarding updates on conditions or concerns that arose during the course of caregiving duties.
Regional Loss Prevention Manager
Dollar General Corporation
12.2010 - 07.2016
- Responsible for the overall financial performance of 192 stores in 11 districts with a sales volume exceeding $200,000,000
- Collaborated with store management to develop effective security plans, leading to decreased incidents of theft and fraud.
- Streamlined communication channels between regional stores to efficiently share information on loss prevention trends and strategies.
Regional Loss Prevention Manager
Barnes and Noble Booksellers
11.2009 - 12.2010
- Achieved an overall shrink performance of .55% for a region of 110 stores with a sales volume of $436,000,000.
- Developed strategic initiatives that positively influenced sales and shrink.
- Analyzed incident reports and trends to identify key areas for improvement within the organization''s loss prevention efforts.
Regional Asset Protection Manager
Toys R Us, Inc.
05.2006 - 11.2009
- Achieved an overall shrink performance of .64% for a region of 20 stores with a sales volume of $152,000,000
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
Education
Bachelor of Arts - Business And Management
National Louis University
Chicago, ILSkills
- Collaborative Team Leader
- Effective Communication
- Analytical Problem Solving
- Navigating Changing Environments
- Strategic thinking
Certification
Certified Forensic Interviewer, 11/01/11, Wicklander-Zulawski, Advanced Interview and Interrogation Certification
Timeline
Customer Experience Consultant, Fleet Sales
CarMax
06.2019 - 03.2025
Full-Time Caregiver
Self- Employed
07.2016 - 12.2018
Regional Loss Prevention Manager
Dollar General Corporation
12.2010 - 07.2016
Regional Loss Prevention Manager
Barnes and Noble Booksellers
11.2009 - 12.2010
Regional Asset Protection Manager
Toys R Us, Inc.
05.2006 - 11.2009
Bachelor of Arts - Business And Management
National Louis University
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