Robert John McAteer
Crewe,VA
Summary
Dynamic Operations Manager with extensive experience at LTD Heating and Air, excelling in HVAC scheduling and parts inventory management. Proven leadership in training teams and ensuring safety compliance, while consistently delivering exceptional customer service. Adept at problem-solving and implementing operational strategies to enhance service efficiency.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Operations Manager
LTD Heating and Air
Richmond, Virginia
12.2022 - Current
- Coordinated daily HVAC service schedules for LTD Heating and Air field crew.
- Managed parts inventory for HVAC repair and maintenance visits, optimizing availability for field crews.
- Conducted staff training on company procedures, safety practices, and customer service to enhance team readiness.
- Assisted installation and repair work for heating and cooling systems, ensuring customer satisfaction.
Production Assistant for both Video and Sound
The Company Store Productions
11.2011 - Current
- Supported production office for The Company Store Productions with daily administrative tasks.
- Prepared call sheets and daily schedules for production office at The Company Store Productions.
- Organized props, wardrobe, and set supplies for shoots.
- Coordinated crew communication during filming and wrap.
Camera Operator
The Company Store Productions
11.2011 - Current
- Operated cameras for studio and field productions at The Company Store Productions.
Owner/Operator
American Service Company RVA
Midlothian, Virginia
11.2018 - 11.2022
- Directed daily service operations for clients in the Richmond area at American Service Company RVA.
Master Plumber
American Service Corporation
05.2008 - 11.2018
- Diagnosed plumbing issues during American Service Corporation service calls
HVAC Technician
American Service Corporation
08.2004 - 11.2018
- Diagnosed HVAC failures across American Service Corporation service sites.
Journeyman Plumber
American Service Corporation
05.2007 - 05.2008
Plumbing Technician
American Service Corporation
03.2001 - 05.2007
Helper
American Service Corporation
05.2000 - 03.2001
Helper
Quality Plumbing Company
09.1999 - 05.2000
Education
Dale Carnegie: Skills For Success
06-2012
IGFC
Richmond Technical Center
12-2011
HVAC I
Richmond Technical Center
05-2011
Plumbing III
Richmond Technical Center
05-2007
Plumbing II
Richmond Technical Center
05-2004
John Tyler Community College
09-1999
High School Diploma -
Thomas Dale High School
06-1999
Skills
- Beckett and Riello oil burner certification
- Trackpipe and Wardflex flexible gas pipe certification
- CFC universal card certification
- Bacharach combustion test kit training
- Rinnai tankless water heater certification
- HVAC scheduling and dispatching
- Parts inventory management
- Team training and development
- Safety compliance and regulations
- Operations management strategies
- Problem solving techniques
- Customer service excellence
- Field service operations
- Leadership skills
- Customer service
- Field service
- Leadership
- Coleman HVAC Certified
Certification
Backflow Preventer Certification 2012
Custom Section 1
- Va Master - HVAC, Plumbing and Gas- #2710098134
- North Carolina - Heating Group 4, Plumbing Class 1 - #38163
- South Carolina - HT4, AC4,PB4 - #32331
- Ohio - HVAC, Plumbing - #51630
- Kansas City - HVAC Contractor- #CLCL10052648-02-2023, Supervisor - CLCQ-040127-2023
Timeline
Operations Manager
LTD Heating and Air
12.2022 - Current
Owner/Operator
American Service Company RVA
11.2018 - 11.2022
Production Assistant for both Video and Sound
The Company Store Productions
11.2011 - Current
Camera Operator
The Company Store Productions
11.2011 - Current
Master Plumber
American Service Corporation
05.2008 - 11.2018
Journeyman Plumber
American Service Corporation
05.2007 - 05.2008
HVAC Technician
American Service Corporation
08.2004 - 11.2018
Plumbing Technician
American Service Corporation
03.2001 - 05.2007
Helper
American Service Corporation
05.2000 - 03.2001
Helper
Quality Plumbing Company
09.1999 - 05.2000
Dale Carnegie: Skills For Success
IGFC
Richmond Technical Center
HVAC I
Richmond Technical Center
Plumbing III
Richmond Technical Center
Plumbing II
Richmond Technical Center
John Tyler Community College
High School Diploma -
Thomas Dale High School