Robert Johnson
Boynton Beach
Summary
Professional logistics specialist with proven ability to streamline inventory processes and optimize supply chain efficiency. Strong collaborative skills and adaptable to dynamic environments, ensuring reliable and consistent performance. Expertise in inventory management systems, data analysis, and problem-solving, resulting in effective inventory control and operational excellence.
Overview
20
20
years of professional experience
Work History
Inventory Specialist I
City Of Boynton Beach
03.2022 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Service Writer
Phil Smith Kia
11.2017 - 03.2020
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Detail Manager
Penske Automotive
01.2005 - 11.2017
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Assisted sales representatives in creating custom detailing packages tailored specifically to individual client needs.
- Implemented safety protocols for the use of chemicals and equipment, reducing workplace accidents and injuries.
- Resolved customer complaints promptly and professionally, retaining business relationships while upholding company reputation.
- Handled delicate tasks such as paint correction or ceramic coating application with precision to meet or exceed client expectations consistently.
Education
High School Diploma -
Saint Mary's High School
Jersey City, NJ06-1997
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Warehouse operations
- Cost estimates
- Sales transactions
- Schedule coordination
- Processing warranties
- Expertise in detailing
- Technical aptitude
- Chemical handling
Timeline
Inventory Specialist I
City Of Boynton Beach
03.2022 - Current
Service Writer
Phil Smith Kia
11.2017 - 03.2020
Detail Manager
Penske Automotive
01.2005 - 11.2017
High School Diploma -
Saint Mary's High School
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