Robert Johnson
Target Corporation
West Sacramento,CA
4
years of professional experience
Dedicated professional with a versatile background in guest services. Known for strong communication and teamwork skills, optimizing store operations while maintaining a welcoming environment for all guests. Detail oriented and goal setter to achieve success.
Work History
On Demand Guest Advocate
11 Months- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted guests in locating products to enhance shopping experience.
- Maintained knowledge of current promotions to inform customers effectively.
- Operated point-of-sale systems, processing transactions accurately and swiftly.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Supported coworkers across departments to ensure efficient store functionality.
Service and Engagement Team Leader
9 Months- Led the team in achieving daily sales targets through effective communication and motivation.
- Trained new team members in operational procedures and customer service standards.
- Trained new team members on operational procedures and customer service standards.
- Coordinated inventory management processes to ensure stock availability and accuracy.
- Oversaw scheduling and task delegation to optimize team performance during peak hours.
- Set performance expectations for the team, monitoring progress toward goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Guest Advocate
1 Year 10 Months- Improved store operations through support in opening and closing procedures.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma
Skills
Exceptional communication
Strong empathy
Stress management
Guest relations
Detail-oriented
Computer skills
Teamwork and collaboration
Calm and professional under pressure
Timeline
On Demand Guest Advocate
Target Corporation
10.2025 - CurrentRead More
Service and Engagement Team Leader
Target Corporation
07.2024 - 04.2025Read More
Guest Advocate
Target Corporation
09.2022 - 07.2024Read More
River City High School
High School Diploma
Read More