Robert J Thom
Verizon
Carrollton,TX
1
Certification
35
years of professional experience
Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Self-motivated and energetic professional with the ability to quickly adapt to any challenging environment. Outstanding communication and training skills earned from more than 33 years of experience. Demonstrates superior problem-solving skills when faced with complex situations
Holds both British and US Citizenship.
Work History
Strategist
2 Years 9 Months- Former role was moved into a new team
- Analyzed market trends to identify growth opportunities and inform product development strategies.
- Developed strategic marketing initiatives to enhance brand positioning and customer engagement.
- Led cross-functional teams to execute transformative projects aligned with organizational goals.
- Collaborated with stakeholders to refine business processes, driving increased operational efficiency.
- During this time worked with new AO Tool and received certifications
Spec-Prog & Proj Mgmt
4 Years 9 Months- Demonstrated self-motivation and exercised strong personal responsibility.
- Worked effectively in fast-paced environments.
- Fostered collaborative relationships and maintained high productivity in both independent and team-oriented projects.
- Exhibited proficiency in swiftly mastering new concepts and adapting to diverse circumstances.
- Collaborated effectively within a team environment to deliver support and guidance.
- Facilitated large order transactions through challenging quoting software to ensure accuracy.
- Became a SME ( Subject Matter Expert) in the VZ systems
Technical Integration Specialist
4 Years 1 Month- Transitioned from XO to Verizon during acquisition
- Worked with Order Entry Teams to ensure complex orders were correct and moved downstream cleanly and efficiently.
- Worked directly with customers, SA and Account teams on difficult orders and assisted downstream teams.
- Analyzed integration processes to enhance system compatibility and data flow.
- Coordinated cross-functional teams to streamline project timelines and deliverables.
Field Service Technician III
14 Years 7 Months- Provided on-site installation and maintenance of communication infrastructure.
- Diagnosed technical issues in telecommunications equipment and systems.
- Collaborated with engineering teams to troubleshoot complex network problems.
- Implemented process improvements to enhance service efficiency and response times.
- Trained junior technicians on best practices for field operations and safety protocols.
- Documented service reports and maintained accurate records of repairs performed.
T 1 , Networking and Telephone Engineer II
2 Years- Spearheaded initiatives to integrate advanced technologies into existing communication frameworks.
- Developed comprehensive documentation for engineering processes, ensuring consistency and accuracy in operations.
- Streamlined project workflows, enhancing efficiency in product delivery timelines.
Telephone Engineer
2 Years- Directed cross-functional teams in the design and implementation of innovative telecommunications solutions.
- Developed and optimized network infrastructure, enhancing system reliability and performance.
- Directed project management initiatives, ensuring alignment with strategic business objectives.
Telephone Engineer
1 Year- Transitioned to HB Telecom following acquisition
- Developed and tested telecommunication systems to ensure optimal performance and reliability.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Implemented process improvements that enhanced operational efficiency in project delivery.
Telephone Engineer Trainee
2 Years- Assisted in developing and testing new telecommunications systems to enhance service delivery.
- Collaborated with senior engineers to troubleshoot technical issues, ensuring operational efficiency.
- Executed installation and testing of PBX systems and E1 lines.
Education
National Certificate (BTEC) - Electronic Engineering
Skills
Field repairs
Project management
Critical thinking
Attention to detail
Data collection
Stakeholder engagement
Work orders
Strategic planning
Customer consulting
Performance metrics
Teamwork
Cross-functional collaboration
Multitasking
Technical troubleshooting
Reliability
Positive attitude
Willing to learn
Excellent communication
Business development
Problem-solving
Certification
Certified on Panasonic, Goldstar, Piccolo, London Systems, Sapphire, Phillips, Intercomet, Mitel, Sopho. Certified on Lucent CPX 500/ GX 550
Interests
Toastmasters 2023-2026
North Texas Indoor Soccer Team
Dallas 2000-2019
Radville Rangers Soccer Club
UK 1996-1998
Traveled and worked abroad in Brazil 1994-1995
Volunteer work at Lakeside Home for the Elderly
UK 1992-1993
Timeline
Strategist
Verizon
12.2023 - CurrentRead More
Spec-Prog & Proj Mgmt
Verizon
03.2019 - 12.2023Read More
Technical Integration Specialist
Verizon
02.2015 - 03.2019Read More
Field Service Technician III
XO Communications (U.S.A.)
07.2000 - 02.2015Read More
T 1 , Networking and Telephone Engineer II
Logix Communications (U.S.A.)
01.1998 - 01.2000Read More
Telephone Engineer
HB Telecom (England)
01.1995 - 01.1997Read More
Telephone Engineer
Venture Communications(England)
01.1994 - 01.1995Read More
Telephone Engineer Trainee
British Telecom(England)
01.1992 - 01.1994Read More
The University of Northampton
National Certificate (BTEC) from Electronic Engineering
Read More
SUMMARY OF QUALIFICATIONS
- Support customers and engineers through problems from helpdesk.
- Maintain consistent customer base at various locations including government agencies, hospitals, museums, professional offices, factories, and residences.
- Responsible for installation, commissioning and programming of telephone systems.
- Supervise and teach senior and junior engineers on and off site.
- Trouble-shoot through complicated system problems.
- Expertise in developing rapport with individuals of varied backgrounds and positions.
- Work closely with clientele to insure proper use of new installed equipment.
- Overlook the complete conversion of phone systems starting from installation to completion, which may include options such as T-One, PRI, Flex Service, SIP Trunks, Point-To-Point and Internet.
- Strong customer service skills: outstanding Public Relations and Communication skills.
- Proven ability to coordinate and organize priorities to meet schedules.
- Adapt easily to new concepts and responsibilities. Works well independently and as a team-member.
- Continuously one of the top performers in the DFW area Operations Team.
AREAS OF EXPERTISE
- Telecommunications
- Quality Control
- Site Planning
- Project Supervision
- Customer Service/Client Relations
- Vendor Meets
- Troubleshooting
- Coaching & Training
- Mediator
- Product Testing/Installation
Several in house awards for
TTI Award Implementation for completing a difficult project