Robert "Mark" Katan
Temecula ,CA
Summary
Dynamic Store Manager with a proven track record at Office Depot Inc, excelling in customer service and team leadership. Achieved significant sales growth through strategic merchandising and effective training. Skilled in P&L accountability and fostering a collaborative work environment, driving team success and operational excellence. Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
34
34
years of professional experience
Work History
Store Manager
Office Depot Inc
Temecula, CA
02.1999 - 08.2017
- Directed team efforts to surpass sales targets through strategic merchandise presentation and clearly defined customer satisfaction expectations.
- Facilitated training sessions for new employees on store operations,and customer service skills, and product knowledge.
- Partnered with district loss prevention team to effectively minimize shrinkage rates within store operations.
- Conducted daily facility walkthroughs to monitor operational standards, execution and service expectations.
- Cultivated a positive work culture prioritizing teamwork, communication, and mutual respect among the team.
- Executed thorough cleaning of counter areas, floors, and restrooms to ensure compliance with safety and sanitation levels.
Store Team Leader
Target Corporation
Temecula, CA
12.1983 - 12.1998
- Supported management of two new target stores with a team of five experienced executives and facilitated onboarding of 250 new hires during California expansion. Achieved sales rankings in Lancaster, CA and Temecula, CA, marking first-time success outside of Minnesota.
- Spearheaded recruitment, mentorship, and promotion of 28 individuals from ETL to STL roles.
- Directed regional micro marketing team in selecting 11 items for total chain integration. (Million $ items)
Education
Associate of Science - Marketing Management
Grossmont College
El Cajon, CASkills
Customer service
Multitasking and organization
Store operations
Training and mentoring
Team leadership and coaching
Relationship building and management
P&L Accountability
Timeline
Store Manager
Office Depot Inc
02.1999 - 08.2017
Store Team Leader
Target Corporation
12.1983 - 12.1998
Associate of Science - Marketing Management
Grossmont College
City of Temecula traffic commissioner. Director of Temecula Education Foundation.
Board member Temecula Sister City Association.
Appointed toTemecula Traffic and Safety Commissioner.
Director of NPO, Temecula Education Foundation.
Served as Board Member for Riverside County S.A.F.E. Domestic Violence Resources.