Robert Kelly
Brighton,MA
Summary
Committed Security Supervisor with integrity, honesty and dedication. Strong knowledge of first-aid and emergency situation protocols. Skilled in training and coaching security team members to achieve high standards of security across the board.
Overview
4
4
years of professional experience
Work History
Learning and Development Specialist & Trainer
Intellezy
Boston, MA
04.2023 - Current
- Successfully trained utility client in the use of new data management software, facilitating a seamless shift from outdated systems to modern technology.
- Developed and implemented organizational change management plans to ensure successful transition of new processes.
- Provided individual coaching support when needed based on identified areas of improvement.
- Conducted post-training evaluations to measure effectiveness of instruction techniques and overall program success.
Shift Supervisor
Boston University
05.2022 - Current
- Trained new employees on residential safety operations policies and procedures
- Maintained compliance with union policies and contracts while achieving performance metrics
- Supervised, developed, and evaluated a team of over 60 employees
- Successfully oversaw the functioning of 12 large dormitories and 6 mailrooms.
Covid-19 Collection Site Supervisor
Boston University
07.2020 - 05.2022
- Created training materials for staff to develop skills in administrative duties and safety policies, promoting a secure work environment
- Managed up to 18 employees per shift at 5 different collection sites.
- Managed scheduling, payroll, and PTO.
- Conducted annual evaluations.
Education
Associate of Arts in Business -
Bunker Hill Community College
Skills
- Kronos
- Telestaff
- Daily status reports
- Safety and security procedures
- Security team leadership
- Employee performance evaluation
- Schedule Management
- Security officer training
Timeline
Learning and Development Specialist & Trainer
Intellezy
04.2023 - Current
Shift Supervisor
Boston University
05.2022 - Current
Covid-19 Collection Site Supervisor
Boston University
07.2020 - 05.2022
Associate of Arts in Business -
Bunker Hill Community College
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