Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Robert Kelly

South Williamsport,PA

Summary

Dynamic Store Manager with a proven track record at Rite Aid, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory control and proactive problem-solving. Fostered a positive work environment, successfully mentoring staff and addressing customer concerns to maintain strong relationships and drive sales growth.

Overview

33
33
years of professional experience

Work History

Store Manager

Rite Aid
10.1997 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Petco
01.1992 - 09.1997
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Science - Management

Sacred Heart University
Fairfield, CT

Associate of Science - Accounting

Norwalk Community College
Norwalk, CT

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Team leadership and coaching

Timeline

Store Manager

Rite Aid
10.1997 - Current

Assistant Manager

Petco
01.1992 - 09.1997

Bachelor of Science - Management

Sacred Heart University

Associate of Science - Accounting

Norwalk Community College

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Robert Kelly