Robert Kessler
NORTH MIAMI BEACH,Florida
Summary
Friendly and courteous Front Desk Agent /Security Officer seeks employment.Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.High-energy focused on promoting customer satisfaction through exceptional service.
Overview
18
18
years of professional experience
Work History
Front Desk Concerige
Cielo on the Bay Condominium
North Bay Village, FL
02.2018 - Current
- Continuously monitored security cameras and fire, building and alarm systems.
- Checked passes and credentials of persons seeking to enter the property.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Issued security badges and visitor passes to all guests.
- Reported all incidents, accidents and medical emergencies to law enforcement.
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Front Desk Agent
Monaco Resort
Sunny Isles Beach, FL
05.2009 - 08.2019
- Greeted and registered guests and issued room keys.Processed guest payments for room charges, food and beverage charges and phone charges.Performed concierge services
- Checked passes and credentials of persons seeking to enter the property
- Investigated calls and complaints involving fire, theft, accident and hazard reports
Front Desk Agent
Sheraton Bal Harbor
Bal Harbor ,Fl, Florida
08.2005 - 01.2009
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Monitored staff performance and provided feedback and guidance.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Education
Business Administration Management,Business Administration ,and Accounting
Miami Dade College
Work History
Front Desk Concierge
Beach Club Condominium
Hallandale, FL
07.2021 - 04.2023
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Timeline
Front Desk Concerige
Cielo on the Bay Condominium
02.2018 - Current
Front Desk Agent
Monaco Resort
05.2009 - 08.2019
Front Desk Agent
Sheraton Bal Harbor
08.2005 - 01.2009
Business Administration Management,Business Administration ,and Accounting
Miami Dade College
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