Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Kilgore

Kingsport,Tennessee

Summary

Dynamic and results-driven Director of Operations with over 22 years of comprehensive experience across diverse industries to include the United States Army, Amazon Fulfillment, Volkswagen Automobile Manufacturing, and Home Shopping Network Fulfillment. Proven track record in strategic planning, optimizing operational processes, driving efficiency and growth, and leading cross-functional teams. Fosters a culture centered on team member engagement and leader development in which people are our most precious resource to meet business objectives.

Overview

22
22
years of professional experience

Work History

General Manager, Director of Operations

Home Shopping Network
01.2025 - Current
  • Leads two U.S. Operations Fulfillment Centers that account for 80% (51.5 million units annually) of all HSN Inbound, Outbound, and Reverse Logistics volume within the network.
  • Fosters a strong team member culture centered on safety, quality, productivity, and team building that enables 900+ team members to provide elite customer experience.
  • Directs all site programs and enforces policy to protect business continuity and to ensure year over year business growth metrics are met.

Senior Operations Manager

Home Shopping Network
09.2021 - 01.2025
  • Leads all Inbound and Reverse Logistics Operations for the U.S. Fulfillment flagship site. Accounts for 80% (24 million units annually) of Inbound network volume and 100% of all returns volume (3.5 million units annually).
  • Improved Inbound department efficiency by 13% YoY (FY23 - 400 UPH to FY24 – 452 UPH). Reduced department CPU by $.03 YoY ($.11 FY23 down to $.08 FY24).
  • Improved Reverse Logistics department efficiency by 12% YoY (FY23 – 12.8 UPH to FY24 – 14.8UPH). Reduced department CPU by $.26 YoY. ($2.20 FY23 down to $1.94 FY24).

Learning Manager

Home Shopping Network
03.2021 - 08.2021
  • Led strategic initiatives to enhance onboarding processes, improving new hire acclimation and engagement levels.
  • Developed and implemented training programs to enhance employee performance and knowledge retention.

Operations Manager

Home Shopping Network
01.2020 - 03.2021
  • Led Inbound, Outbound, Inventory Management, and Reverse Logistics teams for our night shift operations comprised of 150 team members.

Operations Manager

TVS Volkswagen
10.2018 - 12.2019
  • Leads and directs all logistical support to Volkswagen (VW) Group of America Bodyshop Operations. Manages a 2.5 million square foot automotive warehouse containing over 800 different line-item parts and 60 Powered Industrial Trucks (PIT). Ensures timely and accurate deliveries of all parts to the production line to meet yearly production of 180,000 automobiles across 3 models.
  • Consistently rated as the highest 3PL on-site team for Volkswagen Group of America, with a 90% or better evaluation through each Fiscal Quarter of 2019. Grew overall business segment within the fiscal year from 106 to 215 employees.
  • Achieved ISO 9000 site certification in August 2019

Operations Manager

Amazon
09.2015 - 09.2018
  • Embodied Amazon’s Leadership Principles and Global Standard Work Tenants to effectively lead an Outbound operations team of 120 team members.
  • Hand selected to serve as an Operations Ambassador for the new 2016 FC launch team. Directly supported successful launch sites in Kansas City, Kansas (MKC4) and Jefferson, GA (MGE3).

U.S. Army Officer

United States Army
05.2010 - 09.2015
  • Consistently rated in top 5% amongst peers on all Army performance evaluations. Promoted to the rank of Captain, (0-3).
  • Recognized and awarded the Army Officer of the Year for the 716th Military Police Battalion 2011.

U.S. Army Enlisted

United States Army
08.2003 - 05.2010
  • Promoted to the rank of Corporal, (E-4).
  • Awarded 4-Year Department of the Army Green to Gold Scholarship for excellence in scholastics, athletics, and leadership.
  • Army awards for meritorious service: 1 Army Commendation Medals, 1 Army Achievement Medals, 2 Iraq Campaign Medals, Global War on Terrorism Medal, Combat Infantryman Badge.

Education

U.S. Army Captain's Career Course -

United States Army
Fort Leonard Wood, MO
01-2014

Cross Interdisciplinary Studies, Military Science

East Tennessee State University
Johnson City, TN
05-2010

Skills

    Safety Compliance and 5S certification

    Quality Assurance, Inventory Control

    Process Flow, Process Standardization

    Training Programs, Leader Development

    Continuous Improvement, Lean Principles

    Team Member Engagement Programs

Timeline

General Manager, Director of Operations

Home Shopping Network
01.2025 - Current

Senior Operations Manager

Home Shopping Network
09.2021 - 01.2025

Learning Manager

Home Shopping Network
03.2021 - 08.2021

Operations Manager

Home Shopping Network
01.2020 - 03.2021

Operations Manager

TVS Volkswagen
10.2018 - 12.2019

Operations Manager

Amazon
09.2015 - 09.2018

U.S. Army Officer

United States Army
05.2010 - 09.2015

U.S. Army Enlisted

United States Army
08.2003 - 05.2010

U.S. Army Captain's Career Course -

United States Army

Cross Interdisciplinary Studies, Military Science

East Tennessee State University

Similar Profiles

CREATE PROFILE
Robert Kilgore