Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Kluttz

Washington

Summary

Senior Transformation Advisor with extensive experience at Novaces, LLC, specializing in digital transformation and operational efficiency. Proficient in Lean Six Sigma methodologies and change leadership, successfully implemented AI-enabled solutions that improved project outcomes. Demonstrated ability to foster a culture of continuous improvement across various healthcare environments.

Overview

17
17
years of professional experience

Work History

Senior Transformation Advisor

Novaces, LLC
Honolulu
10.2021 - Current
  • Delivered Lean Six Sigma and strategic planning support to US Navy healthcare facilities in Hawaii, Guam, and Pacific Submarine fleet.
  • Advised clients on project management best practices and methodologies to enhance operational efficiency.
  • Developed digital transformation strategy for mobile medical facilities focused on human resources operations.
  • Implemented AI-enabled PMO solutions for Defense Logistics Agency Cyber Security department, improving project outcomes.

Managing Director

Tritium Strategy
Honolulu
10.2020 - Current
  • Provided strategic planning and Lean transformation advisory support for international health systems and health tech companies.
  • Advised a leading private equity firm on acquisition of largest private oncology practice in Australia.
  • Delivered innovation advisory support for healthcare 3D printing and smart clothing startups.
  • Developed M&A integration strategy to facilitate rapid addition of over 700 clinics to primary care health network portfolio.
  • Conducted pro bono consulting for non-profit healthcare and arts/culture organizations.

Executive Director, Clinical Improvement

Commission on Excellence & Innovation in Health
Adelaide
11.2019 - 01.2021
  • Fostered development of sustainable Lean and innovation infrastructure across South Australia public health system, impacting over 40,000 employees and 80+ hospitals.
  • Partnered with external vendors to optimize online screening applications and contact tracing solutions for COVID testing clinics.
  • Designed dashboards and scorecards to enhance visibility into project and program performance at all levels.
  • Developed healthcare innovation community to accelerate solutions in Artificial Intelligence, Machine Learning, AR/VR, and Robotics.
  • Implemented gamification strategy to engage employees and promote a culture of innovation.
  • Provided consulting support to clinician innovators, leading to commercial developments including a 3D printing center of excellence.
  • Contributed to design of beta epidemic map utilizing geospatial satellite imagery for improved outbreak response.
  • Facilitated international expansion of perioperative risk management mobile application through business development efforts.

Head of Quality & Transformation

GenesisCare
Sydney
03.2018 - 11.2019
  • Drove Lean transformation of Oncology operating model across three countries, boosting efficiency and innovation.
  • Achieved five statewide Joint Commission accreditations by developing clinical protocols and pathways.
  • Reduced clinical pathway development cycle time by 40%, enhancing operational processes.
  • Led integration workstream for national and international acquisitions, identifying performance gaps during due diligence.
  • Created and executed post-acquisition integration plans ensuring seamless transitions.
  • Implemented phased rollout of Lean Daily Management with performance dashboards and daily huddles.
  • Fostered culture of continuous improvement through leadership rounding and team engagement initiatives.
  • Collaborated with Commercial teams to pilot RFID RTLS solution, elevating clinical quality and patient satisfaction.

National Process Excellence Consulting Leader

Centric Consulting
03.2016 - 03.2018
  • Drove business development (organic and new client growth), solution delivery, and relationship management for enterprise-wide OpEx consulting engagements exceeding $2MM per annum
  • Partnered with Clinical consulting leadership to develop hospital and healthcare Process Excellence solution delivery strategies to support improvement/transformation in physician engagement, patient satisfaction, and clinical pathways improvement
  • Built enterprise-wide People/Process/Technology capabilities (including RPA/BPA solutions) to enable strategic planning and sustainable execution

VP, Operational Excellence

ICMC
St Thomas
07.2013 - 07.2015
  • Established team of 10 consultants, including three registered nurses, achieving over 95% utilization.
  • Expanded service delivery from tactical training to development of strategic Lean Daily Management aligned with Balanced Scorecard objectives.
  • Executed executive coaching for C-suite stakeholders to balance rapid improvements with sustainable infrastructure development.
  • Provided analytics support and thought leadership for enterprise initiatives, generating over $9 million in annual savings.
  • Developed Change Management capabilities to ensure impactful integrated solution delivery for clients.
  • Directed operational excellence deployment support for national oncology hospital system backed by private equity.
  • Enhanced efficiency in Revenue Cycle Management and Supply Chain Management through coding optimization and centralized purchasing.
  • Improved Patient Experience metrics and web portal functionalities to drive patient acquisition.

Regional Quality Improvement Manager

Kaiser Permanente
11.2011 - 06.2013
  • Spearheaded deployment of regional Lean Six Sigma program across 15 facilities in northeast Ohio.
  • Formulated deployment plan to identify and prioritize opportunities in health plans and clinical pathways.
  • Created multi-generational project plan, enhancing end-to-end Internal Medicine and Family practice care experience by 14%.
  • Utilized member Likelihood of Hospitalization metric to assess disease burden and outcome effectiveness.
  • Collaborated with clinical leadership to design Physician Performance Dashboards for monitoring clinical quality.
  • Served as sole non-physician member of regional Clinical Decision Support team.

Associate, Lean Six Sigma Master Black Belt

Booz Allen Hamilton
08.2010 - 11.2011
  • Supported client-facing Lean Six Sigma deployment at NASA's Glenn Research Center
  • Developed five-year deployment plan & maturity model, LSS candidate selection tool, project selection / prioritization matrix, and continuing training plans
  • Facilitated NASA's Transition Technology to Flight team to expedite the innovation lifecycle from pure theoretical research to applied science on a space vehicle
  • Increased Research RFP Win Rate for high values proposals by 23%. Improved Lab utilization by 14% via visual workplace management and Lean optimization
  • Developed & facilitated White & Green Belt training for 250+ NASA personnel
  • Coached and mentored 14 Green Belts & Black Belts through certification

Manager, Quality & Operational Excellence

Key Bank
Cleveland
05.2008 - 08.2010
  • Contributed to development of tactical and strategic plans for program success, including maturity models and change management plans.
  • Achieved division budget 15% below forecast through effective project execution.
  • Supervised team of six to nine Quality Analysts, enhancing performance through mentorship.
  • Implemented Hoshin Kanri project pipeline to align initiatives with organizational goals.

Education

PhD - Organizational Leadership & Strategy

Liberty University
Lynchburg, VA
12.2027

Leading Digital Transformation - Healthcare

Harvard University Medical School
Cambridge, MA

Master of Business Administration -

Baldwin Wallace University
Berea, Ohio

Applied Nuclear Physics -

Naval Nuclear Power Program
Orlando, Florida

Skills

  • Change leadership
  • Strategic planning
  • Digital transformation
  • Business development
  • Clinical quality management
  • Workforce optimization
  • Lean Six Sigma Master Black Belt
  • Executive coaching
  • Agile and Scrum methodologies

Timeline

Senior Transformation Advisor

Novaces, LLC
10.2021 - Current

Managing Director

Tritium Strategy
10.2020 - Current

Executive Director, Clinical Improvement

Commission on Excellence & Innovation in Health
11.2019 - 01.2021

Head of Quality & Transformation

GenesisCare
03.2018 - 11.2019

National Process Excellence Consulting Leader

Centric Consulting
03.2016 - 03.2018

VP, Operational Excellence

ICMC
07.2013 - 07.2015

Regional Quality Improvement Manager

Kaiser Permanente
11.2011 - 06.2013

Associate, Lean Six Sigma Master Black Belt

Booz Allen Hamilton
08.2010 - 11.2011

Manager, Quality & Operational Excellence

Key Bank
05.2008 - 08.2010

PhD - Organizational Leadership & Strategy

Liberty University

Leading Digital Transformation - Healthcare

Harvard University Medical School

Master of Business Administration -

Baldwin Wallace University

Applied Nuclear Physics -

Naval Nuclear Power Program

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