Robert Knopp
Joppa
Summary
Dynamic General Manager with extensive experience at Red Lobster, excelling in operations management and effective team leadership. Proven track record in driving sales growth through strategic goal setting and enhancing guest relations. Skilled in inventory management and fostering a collaborative work environment, resulting in improved employee engagement and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Red Lobster
2025.11 - Current
- Supervised all aspects of daily restaurant operations, maintaining strict adherence to established quality and service protocols.
- Analyzed staffing needs and adjusted schedules to balance labor costs with operational service efficiency.
- Oversaw inventory management operations aimed at reducing food waste.
- Conducted regular assessments of health and safety practices to maintain a safe dining atmosphere for all guests.
- Facilitated team development by implementing training programs, providing coaching, and conducting performance assessments.
- Fostered a positive work environment through effective team communication and conflict resolution.
General Manager
Red Lobster
2024.02 - 2025.11
- Executed targeted marketing campaigns to foster community engagement and increase foot traffic to the business.
- Identified key trends in sales data and implemented strategic modifications to drive improved performance outcomes.
- Facilitated collaboration among a diverse group of professionals, ensuring a positive atmosphere and high levels of employee engagement.
- Developed and implemented strategies to increase sales and profitability.
- Drove sustained business growth through leadership in operational strategy and comprehensive long-range planning efforts.
- Directed operational strategies to elevate guest satisfaction and maximize revenue growth.
Culinary Manager/General Manager
Red Lobster
2001.10 - 2024.01
- Supervised culinary activities to ensure exceptional food quality and meticulous presentation.
- Implemented training programs for culinary staff to enhance skills and efficiency.
- Analyzed operational metrics to identify areas for improvement and drive overall productivity.
- Directed inventory management initiatives aimed at reducing waste and optimizing stock levels.
- Monitored and enforced health and safety regulations, ensuring a consistently safe workplace for staff and visitors.
- Implemented strategies to encourage teamwork among kitchen staff, leading to a more positive and efficient work environment.
Education
Post-Baccalaureate Certificate - Education - Social Studies
Towson University
Baltimore, MD2009-05
Bachelor of Arts - Sociology/Psychology
University of Maryland, Baltimore County
Baltimore, MD2006-12
Skills
- Effective team management
- Conflict resolution
- Operations management
- Guest relations expertise
- Inventory management
- Strategic goal setting
- Employee scheduling
- Staff training and development
- Administrative skills
- P&L management
- Labor cost controls
- Collaborative team member
Accomplishments
- Received award for lowest turnover in my division for fiscal year 2022
- Highest score on Guest Satisfaction Survey in my region for fiscal year 2023
- Served as the culinary lead GM for my region from 2024-2026
- Used Microsoft Excel to develop alcohol sales tracking spreadsheets.
Certification
- ServSafe Certification
- TIPS Alcohol Awareness Certification
Timeline
General Manager
Red Lobster
2025.11 - Current
General Manager
Red Lobster
2024.02 - 2025.11
Culinary Manager/General Manager
Red Lobster
2001.10 - 2024.01
Post-Baccalaureate Certificate - Education - Social Studies
Towson University
Bachelor of Arts - Sociology/Psychology
University of Maryland, Baltimore County