Robert Koehn
Phoenix,AZ
Summary
Over 3 years of experience delivering tailored, attentive, and empathetic service to clients to drive activation, engagement, and ensure their long-term success
Overview
10
10
years of professional experience
Work History
Strategic Partnerships & Community Manager
Mosaic
08.2021 - 12.2024
- Built relationships with local organizations and groups by attending events, hosting workshops, and fostering partnerships focused on community growth
- Engaged underserved communities through hosting 40+ inclusive events and providing necessary resources, while attending local fundraisers and networking to maintain connections
- Provided support to 300+ community members by offering guidance, fostering teamwork, and ensuring access to necessary resources to help them succeed in their roles
Event Manager
Mosaic
01.2019 - 08.2021
- Planned all event logistics for public events for 100+ organization members and guests, setting contingencies and implementing when necessary
- Organized and led week-long service-learning trips in partnership with various nonprofits
- Set event KPIs, tracked event performance, managed budgets, and provided detailed post-event reports that assessed success, participant feedback, and ROI
Administrative Intern
Mosaic
01.2018 - 12.2018
- Developed automated email campaigns in MailChimp that consistently resulted in an over 90% open rate, increasing community engagement with programming
- Provided administrative support, including data entry, communication, and research
Student Transit Operator
UM Transportation
06.2015 - 11.2017
- Processed and directed 400+ university faculty and students daily
- Collaborated with other team members to improve overall customer service and experience
- Turned negative customer experiences into positive ones by showing empathy and providing effective solutions
Education
Bachelor of Arts - Economics & Engineering Concentration
University of Michigan
Ann Arbor, MI12.2017
Skills
- Customer service
- CRM software
- Training and mentoring
- Relationship building
- Active listening
- High EQ
- Strategic communications
Timeline
Strategic Partnerships & Community Manager
Mosaic
08.2021 - 12.2024
Event Manager
Mosaic
01.2019 - 08.2021
Administrative Intern
Mosaic
01.2018 - 12.2018
Student Transit Operator
UM Transportation
06.2015 - 11.2017
Bachelor of Arts - Economics & Engineering Concentration
University of Michigan
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