Robert Kosie-Williams
Oak Ridge
Summary
Dynamic professional with over 20 years in sales, skilled in staff training and customer relationship management. Known for strong persuasion techniques that enhance team performance and drive customer satisfaction. Results-driven Senior Sales Representative with expertise in customer support, selling techniques, and negotiation. Proven ability to cultivate relationships and drive sales growth through effective communication and training.
Overview
24
24
years of professional experience
Work History
Senior Sales Representative
Drive Time
Greensboro, NC
02.2008 - Current
- Cultivated relationships with customers to understand needs and drive sales growth.
- Utilized CRM (Customer Relationship Management) a technology-driven strategy used by companies to manage interactions with prospects and customers, streamlining processes to drive sales and improve retention.
- Developed product knowledge to effectively communicate features and benefits during sales presentations.
- Facilitated customer inquiries and provided detailed information on vehicle features and financing options.
- Collaborated with team members to strategize on sales tactics and improve customer engagement.
- Trained new staff on product offerings and customer service best practices to enhance team performance.
- Monitored inventory levels to ensure product availability aligns with customer demand and sales initiatives.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Mentored new sales associates, sharing best practices for customer engagement and closing techniques.
- Developed strong relationships with clients through effective communication and personalized service.
Sales Representative
Rice Toyota
Greensboro, NC
06.2006 - 02.2008
- Conducted thorough vehicle inspections and assessments to ensure quality standards were met.
- Developed strong relationships with clients through effective communication and personalized service.
- Led training sessions on product knowledge and sales techniques to enhance team performance and efficiency.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Participated in ongoing training sessions to stay current on industry trends, enhancing overall performance as a Sales Advisor.
Sales Representative
Crown Honda Of Greensboro
Greensboro, NC
09.2002 - 05.2006
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Fostered collaborative environment, sharing best practices among sales team.
- Collaborated with team members to strategize on sales tactics and improve customer engagement.
- Trained new sales associates on product knowledge, negotiation techniques, and customer service standards.
Education
High School Diploma -
Albert Academy
Skills
- Outbound sales calling
- Customer support
- Selling techniques
- Negotiation expertise
- Staff training
- Persuasion techniques
- Financial acumen
- Customer service
Timeline
Senior Sales Representative
Drive Time
02.2008 - Current
Sales Representative
Rice Toyota
06.2006 - 02.2008
Sales Representative
Crown Honda Of Greensboro
09.2002 - 05.2006
High School Diploma -
Albert Academy