Robert Ladouceur
Springfield,OH
Overview
6
6
years of professional experience
Work History
Police Officer
City Of Dayton
Dayton, Ohio
07.2022 - 11.2023
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
- Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
GeekSquad Agent/ Department Supervisor
Bestbuy
Springfield, OH
08.2020 - 07.2022
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Adopted customer feedback in process and system improvement initiatives.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Meat and Seafood Department Manager
Krogers Grocery Store
Huber Heights, Oh
11.2017 - 08.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability
- Created custom orders for customers.
- Collaborated with store management to develop promotional strategies that increased sales during peak seasons or special events.
- Boosted employee morale through regular recognition of outstanding performance and fostering a positive work culture within the department.
Education
High School Diploma -
Northwestern Junior Senior Highschool
Springfield, Oh05.2019
Skills
- Complaint Handling
- Empathy Display
- Up-selling abilities
- Written Communication
- Critical Thinking
- Cultural Awareness
- Multitasking Abilities
- Microsoft Office
- Google Drive
- Organization and Time Management
- Good Telephone Etiquette
- Social Perceptiveness
- Friendly, Positive Attitude
- Computer Skills
- Conflict de-escalation
- De-Escalation Techniques
- Community Engagement
- Emergency Management
- Officer Training
Timeline
Police Officer
City Of Dayton
07.2022 - 11.2023
GeekSquad Agent/ Department Supervisor
Bestbuy
08.2020 - 07.2022
Meat and Seafood Department Manager
Krogers Grocery Store
11.2017 - 08.2020
High School Diploma -
Northwestern Junior Senior Highschool