Robert Lake
Field Sales Manager
Mesa,AZ
Summary
Seasoned Field Sales Manager with a proven track record at Breakthru Beverage, enhancing client satisfaction and expanding customer bases through expert relationship building and strategic sales presentations. Skilled in mentoring and performance management, consistently achieving top performer status and driving sales growth. Demonstrates exceptional coaching abilities and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Field Sales Manager
Breakthru Beverage of Arizona
Phoenix, AZ
08.2022 - Current
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Coordinated staff schedules to properly allocate resources and meet business needs.
- Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
- Performed root cause analysis, created corrective plans of action and furnished objective evidence to deliver accurate results.
- Established strong client relationships through consistent communication and excellent customer service.
Sales Representative
Breakthru Beverage of Arizona
Phoenix, AZ
02.2019 - 07.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Merchandiser
Breakthru Beverage of Arizona
Phoenix, AZ
02.2018 - 05.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
City Carrier Assistant
United States Post Office
Phoenix, AZ
10.2016 - 01.2018
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated vehicles and equipment to transport packages and mail pieces.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
Account Manager
Warner TechCare Products
Minneapolis, Minnesota
02.2014 - 07.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Supervisor
UPS
Eagan, Minnesota
04.2004 - 02.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Skills
Strategic
Activator
Maximizer
Achiever
Relator
Timeline
Field Sales Manager
Breakthru Beverage of Arizona
08.2022 - Current
Sales Representative
Breakthru Beverage of Arizona
02.2019 - 07.2022
Merchandiser
Breakthru Beverage of Arizona
02.2018 - 05.2019
City Carrier Assistant
United States Post Office
10.2016 - 01.2018
Account Manager
Warner TechCare Products
02.2014 - 07.2016
Supervisor
UPS
04.2004 - 02.2014
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