Robert Lake
Bentonville,AR
Summary
Dynamic professional with extensive experience in collaborative work environments, excelling in project coordination, team leadership, and innovative problem-solving to drive performance. Proven track record of cultivating positive relationships with colleagues and stakeholders through exceptional communication skills. Significant contributions in previous roles have led to enhanced productivity and streamlined workflow efficiency. Committed to leveraging expertise to foster a cohesive and high-performing team culture.
Overview
21
21
years of professional experience
40
40
Programming
Work History
Team Associate
Walmart
Bentonville, Arkansas
06.2024 - Current
- Assisted customers with product inquiries and service needs.
- Stocked shelves and organized merchandise for easy access.
- Collaborated with team members to maintain a clean store environment.
- Trained new associates on store policies and procedures.
- Monitored inventory levels and reported shortages to management.
- Participated in team meetings to discuss workflow improvements and strategies.
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Assisted in the development of team strategies and goals.
- Performed quality assurance checks on products delivered by the team.
- Coordinated with other departments to ensure timely delivery of projects.
- Assessed customer feedback to improve services provided by the team.
- Conducted daily meetings with team members to discuss progress on tasks.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Built and maintained working relationships with peers and upper management.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
Assistant Manager of Merchandising
Dollar Tree
Sherwood, US
11.2023 - 05.2024
- Support store manager in freight management, staffing, and inventory control to optimize profits while ensuring safety and friendliness for customers and employees
- Supervised team members to maintain merchandising standards and store presentation.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Trained staff on effective merchandising techniques and customer service skills.
Contractor
TEKsystems
Little Rock, US
08.2017 - 12.2023
- Contracted to do various projects in the IT field.
- Managed project timelines and resource allocation for various IT initiatives.
- Collaborated with cross-functional teams to define project requirements and deliverables.
- Facilitated meetings to gather stakeholder feedback and align on project goals.
- Implemented best practices for software development and deployment processes.
- Kept clients informed about progress status updates throughout the entire process.
Assistant Manager
Dollar General
Sherwood, US
07.2022 - 10.2023
- Assisted Store Manager in overseeing operations, including scheduling and inventory management.
- Managed scheduling to ensure proper coverage during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Hired, trained, and developed store associates to enhance productivity and performance.
- Monitored sales and profitability goals while controlling expenses and managing inventory levels.
- Maintained a clean, organized, and safe environment for customers and employees.
- Ensured compliance with company policies and state regulations to uphold standards.
Sales Associate
Murphy USA
North Little Rock, US
09.2020 - 12.2021
- Cash Handling, Inventory Control, Consumer Control Response Team.
Technology Consultant
Office Depot OfficeMax
North Little Rock, US
12.2019 - 06.2020
- Oversaw operations of a proficient team focused on computer sales and repair services.
- Developed and implemented strategic technology plans to enhance operational efficiency.
Experienced Sales Coordinator
Mapco Mart
North Little Rock, US
09.2018 - 11.2019
- Sales Coordinator for Local Gas Station with experience in, but not limited to, rotation of expired goods, stocking of tobacco, alcohol, and perishable merchandise, as well as food services such as hot dogs, pizza rolls, and coffee.
Flow Team Member
Burlington Stores
North Little Rock, US
08.2014 - 10.2018
- Flow team specialist in charged with freight control and placement.
- Managed a team of six(6) in unboxing, pricing and securing freight.
Sales Associate
Burlington Stores
North Little Rock, US
08.2014 - 10.2018
- Full Time Sales Associate in charge of, but not limited to, cash handling, proper display of merchandise, inventory control, and loss prevention.
Contractor
eBryIT Inc.
05.2017 - 12.2017
- Executed multiple IT projects, primarily focused on reimaging computers.
- Collaborated with cross-functional teams to define project requirements and deliverables.
- Facilitated meetings to gather stakeholder feedback and align on project goals.
- Analyzed risk factors to enhance project planning and execution strategies.
- Kept clients informed about progress status updates throughout the entire process.
- Resolved any problems encountered during the course of construction work.
- Managed projects with large labor, equipment, and material budgets.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
- Delivered comprehensive solutions across various IT initiatives.
- Streamlined processes for efficient computer reimaging and configuration.
- Collaborated with teams to address specific project requirements in IT.
Flow Team Specialist
Big Lots
North Little Rock, US
08.2014 - 07.2016
- Flow Team Specialist in charge of freight unloading, pricing and stocking.
- Assisted in training new employees on operational procedures and company policies.
- Communicated with vendors to maintain supply chain efficiency and resolve issues.
- Monitored customer feedback to identify areas for service improvement and adjustments.
- Supported management in developing strategies for enhanced customer engagement initiatives.
Sandwich Artist
Subways
North Little Rock, US
01.2013 - 01.2014
- Responsibilities Customer Service, Product Quality Control, Inventory Control, Cash Handling
Dishwasher
MWR National Guard
North Little Rock, US
11.2012 - 03.2013
- Responsibilities Dishwasher and Storage Maintenance part time for the Army National Guard
Assistant Sales Manager
Cherry Hill Photos
Little Rock, US
11.2009 - 12.2010
- Responsibilities Assistant manager in charge of Sales of photo packages and picture frames, Inventory Control, Cash Handling, and Effective Staffing for seasonal Easter Bunny/Santa mall event.
Shift Leader
NPC International (Pizza Hut)
Little Rock, US
07.2008 - 09.2009
- Responsibilities I started out as a cook in July and by December I was made a Shift Leader in charge of Inventory Control, Product Quality Control, Store Maintenance, and Customer Service
Assistant Manager
Sbarro Italian Eatery
North Little Rock, US
03.2005 - 05.2008
- Responsibilities I started out as a prep/server and after a year I became an Assistant Manager in charge of Inventory Control, Store Maintenance, and Effective Staffing.
Education
Bachelor of Science - Computer And Information Sciences
Southern New Hampshire University
Hooksett, NH05-2026
Associate's degree - Computer Science and Information Technology, Programming
Pulaski Technical College
North Little Rock, AR12-2021
Skills
- Linux and Windows operating systems
- C, C, and Java programming
- HTML, CSS, and JavaScript web development
- Python and Ruby scripting
- Software development and troubleshooting
- Adobe Creative Suite applications
- Visual Studio and GitHub version control
- Database management with MySQL and SQL Server
- Customer service and support strategies
- Leadership and program management skills
- Cash handling and management expertise
- Video game development with Unreal Engine
- Computer hardware and networking knowledge
- Jira project management tools
- AI Scripting and AI Script Debugging
Timeline
Team Associate
Walmart
06.2024 - Current
Assistant Manager of Merchandising
Dollar Tree
11.2023 - 05.2024
Assistant Manager
Dollar General
07.2022 - 10.2023
Sales Associate
Murphy USA
09.2020 - 12.2021
Technology Consultant
Office Depot OfficeMax
12.2019 - 06.2020
Experienced Sales Coordinator
Mapco Mart
09.2018 - 11.2019
Contractor
TEKsystems
08.2017 - 12.2023
Contractor
eBryIT Inc.
05.2017 - 12.2017
Flow Team Specialist
Big Lots
08.2014 - 07.2016
Flow Team Member
Burlington Stores
08.2014 - 10.2018
Sales Associate
Burlington Stores
08.2014 - 10.2018
Sandwich Artist
Subways
01.2013 - 01.2014
Dishwasher
MWR National Guard
11.2012 - 03.2013
Assistant Sales Manager
Cherry Hill Photos
11.2009 - 12.2010
Shift Leader
NPC International (Pizza Hut)
07.2008 - 09.2009
Assistant Manager
Sbarro Italian Eatery
03.2005 - 05.2008
Associate's degree - Computer Science and Information Technology, Programming
Pulaski Technical College
Bachelor of Science - Computer And Information Sciences
Southern New Hampshire University
Personal Information
Assessments from Indeed
- Attention to detail, Proficient, 03/01/22
- Customer focus & orientation, Proficient, 11/01/23
- Cooking skills: Basic food preparation, Proficient, 03/01/22
- Customer service, Proficient, 11/01/23
- Working with MS Word documents, Proficient, 03/01/22
- Basic computer skills, Proficient, 03/01/22
- Technical support: Customer situations, Proficient, 03/01/22
- Sales skills, Proficient, 10/01/23
- Retail customer service, Proficient, 10/01/23
- Technical support, Proficient, 09/01/20
- Spreadsheets with Microsoft Excel, Proficient, 03/01/22
- Business math, Proficient, 03/01/22
Education
Associates of Programming from ITT Tech, using the Associate and Bachelors degree as a refresher to perfect my craft in programming while learning new skills in network databases and AI scripting.