Robert LaPlante
Schofield
Summary
Dynamic IT Field Service Technician with proven expertise at CBIZ Network Solutions, excelling in troubleshooting hardware and software issues. Successfully managed service calls and installations, enhancing operational efficiency across 80+ offices. Adept at training employees on new technology rollouts, demonstrating strong communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
IT Field Service Technician
CBIZ Network Solutions
Schofield
11.2002 - 02.2025
- Responsible for the maintenance of over 80 Edward Jones offices in central Wi
- Fielded service calls when they came in
- Completed new office installs and remodels
- Facilitated new technology rollouts as needed
- Worked helpdesk from home during pandemic
Education
Microcomputer Technical Specialist -
Academy Education Center
Bloomington, MN05-1998
Skills
- Troubleshooting hardware, software and network issues
- Repair of IT equipment
- Managing service calls, installation new offices, upgrading equipment and training employees on new technology rollouts
Timeline
IT Field Service Technician
CBIZ Network Solutions
11.2002 - 02.2025
Microcomputer Technical Specialist -
Academy Education Center