Michelle Wolf
Eaton Rapids,MI
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Offsite/Onsite Healthcare Coordinator
Michigan Department of Corrections
Jackson, Michigan
08.2025 - Current
- Coordinated healthcare services for inmates within correctional facilities.
- Managed medical appointments and transportation for incarcerated individuals.
- Collaborated with healthcare providers to ensure compliance with regulations.
- Facilitated communication between staff, patients, and external medical services.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Served as a liaison between patients, physicians, hospitals, insurance companies and other involved parties.
Medical Assistant
University of Michigan Health Sparrow
Charlotte, MI
09.2023 - Current
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Provided assistance to medical staff in performing minor surgical procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scanned documents into digital format for storage purposes.
- Provided administrative support for staff members.
- Performed data entry tasks with accuracy and speed.
- Assisted with filing documents and maintaining records.
Medical Assistant
Advanced Gynecology Specialists
Marshall, MI
11.2023 - 08.2025
- Registered new patients into practice management software program accurately entering demographic information.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Provided assistance to medical staff in performing minor surgical procedures.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Medical Assistant
David Byrens Family Practice
Marshall, MI
04.2008 - 01.2024
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Supported administrative staff by processing payments
- Handled general office duties to support administrative staff during peak hours.
- Changed dressings on wounds to prevent infection and check for healing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Sales Associate
Younkers Department Store
Lansing, MI
02.2002 - 03.2005
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Olivet High School
Olivet, MIAcute care nursing assistant
Lansing Community College
Lansing, MISkills
- Data Entry
- Medical Terminology
- Specimens collection and processing
- Electrocardiography (EKG)
- Electronic Medical Records
- Certified in Basic Life Support (BLS)
- Customer Service
- Medical Equipment Operation
- Proper sterilization techniques
- Chronic Disease Management
- Patient Assessments
- Conflict resolution abilities
- OB/GYN procedures
- Payment Collection
- Medical Billing
- Procedure Assistance
- Patient Scheduling
- Coordinate healthcare services
- Attention to detail
- HIPAA compliance
- Administrative support
- Appointment scheduling
Certification
Registered Medical Assistant
Basic life support certified
Professional References
Desiree Cook PAC 1(248)514-4249
David Byrens MD 1(269)967-0582
Joyce Irish RN 1(269)274-6328
Timeline
Offsite/Onsite Healthcare Coordinator
Michigan Department of Corrections
08.2025 - Current
Medical Assistant
Advanced Gynecology Specialists
11.2023 - 08.2025
Medical Assistant
University of Michigan Health Sparrow
09.2023 - Current
Medical Assistant
David Byrens Family Practice
04.2008 - 01.2024
Sales Associate
Younkers Department Store
02.2002 - 03.2005
Olivet High School
Acute care nursing assistant
Lansing Community College