Robert Lawson II
Alcoa,TN
Summary
Dedicated employee with a reputation for punctuality and hard work, seeking opportunities to contribute positively to the community. Positive attitude and strong work ethic are key assets that drive commitment to making a difference in any role undertaken. Passionate about leveraging skills and experience to add value to a team and achieve shared goals. Seeking a position to utilize dedication and positivity to make a meaningful impact.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Beverage Control / Tennessee Crown Distributing
02.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Delivery Driver
JMV Transportation Services / Century Transportation - FedEx
02.2019 - 02.2024
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Carried items weighing up to 150 pounds from vehicle to customer building location.
- Logged package delivery time in system for proof of delivery and to close orders.
- Requested signatures or followed touch-free delivery procedures.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Navigated and operated 18-foot truck to deliver 200+ deliveries per day.
Emergency Services Dispatcher /Shift Supervisor
American Medical Response, AMR
01.2017 - 02.2019
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
- Submitted accurate and timely daily reports, forms and other documentation.
- Coordinated dispatchers schedules to ensure no calls were missed.
Advanced Emergency Medical Technician
Rural Metro + AMR
05.2011 - 01.2017
- Documented all calls in reports detailing type of incident and course of treatment.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Observed and assessed incident scenes upon arrival to determine level of safety for all first responders.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Education
High School Diploma -
Central High School
Knoxville, TN05.2009
AEMT - Advanced Emergency Medical Technician
Roane State Community College
Knoxville, TN05-2010
Skills
- Leadership
- Emergency vehicle operation
- Scene safety assessment
- Behavioral emergencies
- Documentation and reporting
- Critical decision-making skills
- Problem-solving
- Multitasking and organization
- Clear communication
- Team collaboration
- Calm under pressure
Timeline
Delivery Driver
Beverage Control / Tennessee Crown Distributing
02.2024 - Current
Delivery Driver
JMV Transportation Services / Century Transportation - FedEx
02.2019 - 02.2024
Emergency Services Dispatcher /Shift Supervisor
American Medical Response, AMR
01.2017 - 02.2019
Advanced Emergency Medical Technician
Rural Metro + AMR
05.2011 - 01.2017
High School Diploma -
Central High School
AEMT - Advanced Emergency Medical Technician
Roane State Community College
Education and Training
other
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