Summary
Overview
Work History
Education
Skills
Timeline
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Robert Leonhardt III

Kouts,IN

Summary

Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Offering exceptional skills in route planning gained during 12+ years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch customer satisfaction scores. Trained in defensive driving techniques.

Overview

9
9
years of professional experience

Work History

Tow Truck Operator

Midnight Blue Towing
09.2018 - 05.2021
  • Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fastened chains, straps, covers and binders to secure load during transit.
  • Invoiced, collected monies due and settled accounts with shippers each day.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Answered roadside assistance calls for tows and other vehicle support.

Driver Supervisor

Superior Towing
09.2016 - 09.2018
  • Addressed driver communications and provided required data to drivers.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Recruited, trained and assessed drivers and qualifications of each as per driving laws.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for meetings.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained energy and enthusiasm in fast-paced environment.

Tow Truck Operator

Steel City Motorsports
03.2012 - 09.2016
  • Fastened chains, straps, covers and binders to secure load during transit.
  • Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Invoiced, collected monies due and settled accounts with shippers each day.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Education

High School Diploma -

Knox Community High School
Knox, IN
04.2003

Skills

  • Hydraulics
  • Recovering Vehicles
  • Operating Hydraulics
  • Locating VINs
  • Flatbed Truck Expertise
  • Customer Service
  • Self-motivated professional

Timeline

Tow Truck Operator

Midnight Blue Towing
09.2018 - 05.2021

Driver Supervisor

Superior Towing
09.2016 - 09.2018

Tow Truck Operator

Steel City Motorsports
03.2012 - 09.2016

High School Diploma -

Knox Community High School

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