Summary
Overview
Work History
Education
Skills
Timeline
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Robert Lewis

New York

Summary

Detail-oriented Eligibility Specialist with 20 years of experience in client assessment and compliance. Proven ability to guide clients through complex processes, ensuring accurate documentation and adherence to regulatory standards.

Overview

20
20
years of professional experience

Work History

Eligibility Specialist I

HRA
New York
05.2005 - 05.2025
  • Assessed client eligibility for various assistance programs and services.
  • Analyzed documentation to determine compliance with regulatory requirements.
  • Provided guidance on application processes and program benefits to clients.
  • Maintained accurate case records using agency-specific software systems.

Supervisor

HRA
New York
09.2013 - 09.2016
  • Approved/disapproves SNAP Benefits for clients.
  • Approved time and leave for employees.
  • Supervised daily operations and workflow for team of staff.
  • Monitored employee performance and provided constructive feedback regularly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.

Eligibility Specialist II

HRA
New York
01.2010 - 09.2016
  • Reviewed eligibility applications for compliance with government regulations.
  • Conducted interviews to gather necessary information from applicants.
  • Evaluated documentation to determine applicant eligibility for benefits.
  • Assisted clients in understanding program requirements and processes.

Education

Associate of Science - Business Management

Borough of Manhattan Community College
New York, NY
05-1979

Skills

  • Assessing eligibility
  • Document analysis
  • Compliance review
  • Client guidance
  • Case management
  • Regulatory knowledge

Timeline

Supervisor

HRA
09.2013 - 09.2016

Eligibility Specialist II

HRA
01.2010 - 09.2016

Eligibility Specialist I

HRA
05.2005 - 05.2025

Associate of Science - Business Management

Borough of Manhattan Community College

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