De'ja Hamilton
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining customer satisfaction, professional relationships, and contribute to company success.
Overview
15
15
years of professional experience
Work History
Eligibility Specialist I
Department of Social Services
09.2022 - Current
- Determining eligibility for Food and Nutrition applicants
- Completing new applications, recertifications, and changes on cases
- Conduct interviews and collect required case documentation
- Computerized record keeping
- Performing math computations
- Scanning, mailing, answering calls.
Eligibility Specialist II
Department of Human Services
05.2022 - 08.2022
- Oversaw office staff in day-to-day activities
- Audited errors on error reports for the Medicaid program
- Completed applications and reviews.
Eligibility Specialist I
08.2018 - 04.2022
- Completing new and re-certifying existing Medicaid cases
- Determining eligibility of applicants for the Medicaid program
- Data Entry
- Screening clients: ensuring proper documents are provided
- Filing and mailing.
Office Assistant Trainee
03.2018 - 08.2018
- Filing and mailing
- Taking clients applications and verifying documents
- Assigning workload to staff members.
Salesclerk
Cell Works
02.2017 - 09.2017
- Sold electronics and cell phone accessories
- Sold lottery tickets and operated the lottery machine
- Activated cell phones and monthly plans.
Concession Attendant
Caribbean Cinemas
03.2017 - 05.2017
- Took customers orders at the cash register
- Served customers in a timely manner
- Maintained a safe and clean environment
- Counted all inventory and money at the end of shift.
Senior Sales Consultant
Office Depot
11.2016 - 02.2017
- Diagnosed and fixed electronic equipment
- Scheduled appointments with customers
- Provided information to the public on special offers and sales
- Recommended the best products based on customers' needs.
Sales Consultant
08.2016 - 11.2016
- Operated the cash register; provided excellent customer service
- Organized and restocked shelves; Completed end caps and fixtures.
Retail Representative
Radio Shack
08.2012 - 06.2016
- Managed inventory; sold electronic and mobile devices
- Performed all aspects of customer service duties.
Cashier
K-Mart
10.2011 - 06.2012
- Operated the cash register and completed all customer service duties
- Assisted with restocking inventory; assisted with cash reconciliations.
Daycare Counselor
La Petite Learning Center
05.2009 - 09.2009
- Taught children ages 1-6 to read
- Accompanied children on field trip
- Read stories to children
- Made sure that they played in a clean and safe environment.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Manchester, NH03.2028
High School Diploma -
Zebulon B. Vance High School
Charlotte, NC06.2011
Skills
- Microsoft Office
- Data Entry
- Computer Literacy
- Customer Service
- Leadership
- Adaptability
- Creativity
- Efficiency
- Interviewing
- Telephone Etiquette
- Eligibility Determination
- Conflict Resolution
- Teamwork and Collaboration
- Time Management
- Critical Thinking
- Customer Relations
- Problem-Solving
- Public Assistance
- Documentation And Reporting
Volunteer Experience
6/2008 - 8/2009, V.I. Government House, Staff Assistant, Answered calls and scheduled appointments., Filed, faxed, and scanned office documents., Completed daily reports.
References
Professional references available upon request.
Timeline
Eligibility Specialist I
Department of Social Services
09.2022 - Current
Eligibility Specialist II
Department of Human Services
05.2022 - 08.2022
Eligibility Specialist I
08.2018 - 04.2022
Office Assistant Trainee
03.2018 - 08.2018
Concession Attendant
Caribbean Cinemas
03.2017 - 05.2017
Salesclerk
Cell Works
02.2017 - 09.2017
Senior Sales Consultant
Office Depot
11.2016 - 02.2017
Sales Consultant
08.2016 - 11.2016
Retail Representative
Radio Shack
08.2012 - 06.2016
Cashier
K-Mart
10.2011 - 06.2012
Daycare Counselor
La Petite Learning Center
05.2009 - 09.2009
Bachelor of Arts - Human Services
Southern New Hampshire University
High School Diploma -
Zebulon B. Vance High School