Shakiera Daniels
Charlotte,NC
Summary
Dynamic Eligibility Specialist I with a proven track record at Mecklenburg County Department of Social Services, enhancing client satisfaction through exceptional customer service and meticulous compliance with regulations. Skilled in data entry and effective communication, I consistently reduced errors in eligibility determinations, ensuring timely assistance for clients in need.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist I
Mecklenburg County Department of Social Services
09.2023 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Housekeeping Supervisor
Holiday Inn Express and Suites
09.2022 - 09.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Head Housekeeper
Hilton Hotels
03.2019 - 09.2022
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
Inspector
Hilton Homewood Suites
01.2016 - 03.2019
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC06-2006
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Analytical thinking
- Teamwork
- Exceptional customer service
- Hospitality service expertise
- Reliability and punctuality
- Patience and empathy
Timeline
Eligibility Specialist I
Mecklenburg County Department of Social Services
09.2023 - Current
Housekeeping Supervisor
Holiday Inn Express and Suites
09.2022 - 09.2023
Head Housekeeper
Hilton Hotels
03.2019 - 09.2022
Inspector
Hilton Homewood Suites
01.2016 - 03.2019
High School Diploma -
East Mecklenburg High School
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