Viviana Fiedler
Wesley Chapel,FL
Summary
I am a sincere, loyal and dedicated individual who has a great deal of ambition and takes pride in my work. Challenges and new frontiers are the spice of my life. I thoroughly enjoy new and challenging assignments, where I can learn and constantly better myself. While I do enjoy teamwork, I am also a self-started who works well independently. My manager can always rely on me to do my job at the best of my abilities, efficiently and without having to micro-manage me.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist I
Florida Department of Children & Families
05.2024 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for Food Assistance, Medicaid and Cash Assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of state and federal program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process. Computing and authorizing public assistance benefits based on financial and family status.
Eligibility Specialist II
Lake County Department of Children and Families
02.2018 - 01.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for Food Assistance, Medicaid, Cash Assistance and PRC.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of state and federal program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process. Computing and authorizing public assistance benefits based on financial and family status.
Quality Inspector
Philips Healthcare
09.2013 - 02.2018
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Performed audits for the FDA and Becker, assisted in re-writing procedures and CAPAS that comply with to the 21 CFR part 820-FDA's Medical Device Quality System Regulations.
- SQA trained an certified on Fundamental of Quality Inspection and LEAN Manufacturing concepts.
Education
Associate of Arts -
Lakeland Community College
Kirtland, OH06-2014
Business And Marketing
Universidad De Ciencias Aplicadas
Lima Peru02-2009
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Professionalism
- Customer service
- Teamwork and collaboration
- Organizational skills
- Continuous improvement
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Eligibility Specialist I
Florida Department of Children & Families
05.2024 - Current
Eligibility Specialist II
Lake County Department of Children and Families
02.2018 - 01.2024
Quality Inspector
Philips Healthcare
09.2013 - 02.2018
Associate of Arts -
Lakeland Community College
Business And Marketing
Universidad De Ciencias Aplicadas
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