Michelle Da Silva

Responsible for determining possible eligibility for public assistance benefits such as Medicaid and Food Stamps.

• Interviewed 7 applicants daily and researched information until satisfactory.
• Managed approximately 30 electronic caseload daily, maintaining high accuracy and processing cases within specified time frames.
• Learned and implemented various state and federal regulations.

Supports the manager in overseeing daily operations, ensuring efficiency, and maintaining excellent customer satisfaction.

• Handled administrative tasks such as reports and inventory.
• Addressed customer concerns promptly and professionally.
• Supervised and mentored staff to maintain productivity.