Shelomi Espino
Houston,TX
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Overview
7
7
years of professional experience
Work History
Eligibility Specialist
Catholic Charities
Houston, TX
11.2024 - 02.2025
- Provided translation and customer service to 150 clients daily, ensuring clear communication and support.
- Analyzed financial information provided by applicants to verify income levels.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Assisted clients with completing forms required for processing applications.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
Case Worker
Catholic Charities
Houston, TX
10.2022 - 11.2024
- Responsible for providing personalized care and services that uphold program policies and procedures, following licensure, funder, and agency requirements.
- Ensuring the client's rights to a safe, culturally sensitive, and age-appropriate environment.
- Assist in the daily activities, transportation coordination, and monitoring of clients as indicated by the client's service plan, including personal care, socialization, education, recreation, orientation, behavior management, and safety plans.
- Responsible for the daily documentation of client behavior and incident reporting.
- Participate in quality activities through their active contribution in shift meetings, departmental meetings, program meetings, and required ongoing training.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Maintained accurate records of client information in accordance with agency policies and procedures.
Caregiver
The Key
Houston, TX
07.2018 - 09.2022
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Coordinated transportation services for clients when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided emotional support to clients during difficult times.
- Administered prescribed medications on a timely basis following care plan instructions.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Education
High School Diploma -
Brookshire Academy
La Mesa, CA11-2020
Skills
- Resource information
- Application assessment
- Applicant support and service
- Applicant engagement
- Recordkeeping and data input
- Effective communication skills
- Documentation and paperwork
- Appointment scheduling
- Confidentiality
- Income verification
- Documentation and reporting
- Record keeping
- Telephone etiquette
- Eligibility procedures
- Payment processing
- Team collaboration
- Microsoft office
- Advocacy and counseling
- Programming
- Benefits administration
- Data entry
- Interpretation support
Languages
Spanish
Native/ Bilingual
Timeline
Eligibility Specialist
Catholic Charities
11.2024 - 02.2025
Case Worker
Catholic Charities
10.2022 - 11.2024
Caregiver
The Key
07.2018 - 09.2022
High School Diploma -
Brookshire Academy
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