Nicole Laird
Eligiblity Worker
Aitkin,MN
Summary
Motivated professional with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills with background helping individuals understand and access affordability options. Talented performer with over twelve years of providing information, direction and resource material. Considered team player with exemplary multitasking skills.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Eligibility Specialist
Aitkin County
Aitkin, MN
03.2010 - Current
- Educated patients on eligibility and affordability options by offering insightful information.
- Managed caseload of over 300 with accuracy and timeliness.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Managed processing of financial assistance and food stamp benefits applications.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Interviewed applicants and explained scope of different available benefits.
- Maintained excellent attendance record, consistently arriving to work on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Administrative Executive
Westside Church
Aitkin, MN
10.2006 - 03.2010
- Maintained protocol throughout routine work days and special events.
- Offered technical support and troubleshot issues to enhance office productivity.
- Collected data, input records and protected electronic files.
- Reviewed expenditures and saved organization 10%
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Filed paperwork and organized computer-based information.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Answered high volume of phone calls and email inquiries.
- Took notes and dictation at meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Wrote reports, executive summaries and newsletters.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened personal and business calls and directed to appropriate party.
- Managed and reviewed filing and office systems.
Education
Some College (No Degree) - Communications
University of Northwestern - St. Paul
Saint Paul, MN 09.1996 - 05.2000
High School Diploma -
Aitkin High School
Aitkin, MN 09.1992 - 05.1996
Skills
Applicant engagement
Documentation and paperwork
Program knowledge
Effective communication skills
Appointment Scheduling
Resource information
Application Review
Teambuilding
Good Telephone Etiquette
Interpersonal Communication
Critical Thinking
Organization and Time Management
Problem-Solving
Training and Development
Decision-Making
Timeline
Eligibility Specialist
Aitkin County
03.2010 - Current
Administrative Executive
Westside Church
10.2006 - 03.2010
Some College (No Degree) - Communications
University of Northwestern - St. Paul
09.1996 - 05.2000
High School Diploma -
Aitkin High School
09.1992 - 05.1996