Christian Hopper
El Mirage,AZ
Summary
Deliver industry-leading service to every customer with knowledgeable, friendly support. Team-oriented, responsible and successful at maintaining team efficiency while meeting all customer requirements by leveraging strong multitasking, planning and problem-solving abilities. Quick learner well-versed in corporate operations and customer behaviors.
Overview
4
4
years of professional experience
Work History
Eligibility Specialist
Department economic security
Phoenix, AZ
11.2023 - Current
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Analyzed financial information provided by applicants to verify income levels.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Assessed potential fraud cases by conducting investigations into suspicious activities.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Senior Customer Service Representative
HD Supply
Marietta, GA
05.2020 - 08.2023
- Conducted customer service training for new hires.
- Developed and implemented customer service policies and procedures.
- Provided technical support to customers via phone, email, and chat.
- Resolved escalated customer complaints in a timely manner.
- Assisted in developing strategies to improve the overall customer experience.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Monitored customer accounts to track outstanding issues and implement new solutions.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
Education
Some College (No Degree) - Education
Chattahoochee Technical College
Marietta, GASkills
- Applicant Interviews
- Application Processing
- Data Entry
- Telephone Etiquette
- Applicant Engagement
- Written And Verbal Communication
- Effective Customer Communication
- Benefits Program Knowledge
- Policy Adjustment Knowledge
- Insurance Authorizations
- Insurance Protocols
Timeline
Eligibility Specialist
Department economic security
11.2023 - Current
Senior Customer Service Representative
HD Supply
05.2020 - 08.2023
Some College (No Degree) - Education
Chattahoochee Technical College
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