Tamika Jones
Lathrop,CA
Summary
Results-oriented professional in branch operations and customer service within financial services. Skilled in staff supervision, regulatory compliance, and enhancing customer satisfaction through effective communication and cultural awareness. Expertise in determining eligibility for social programs by applying in-depth knowledge of state and county guidelines to facilitate efficient program administration.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Eligibility Worker ll
San Joaquin County Human Services Agency
Stockton, California
02.2022 - Current
- Interviewed applicants for CalFresh, CalWORKs, Medi-Cal, and county assistance programs.
- Reviewed applications, documents, and proof for eligibility under state and county rules.
- Determined program eligibility using agency policies and Human Services guidelines.
Store Manager
California Check Cashing
Martinez, California
10.2020 - 12.2022
- Managed California Check Cashing branch operations and daily customer service flow.
- Supervised staff scheduling, coaching, and performance reviews for branch team.
- Processed check cashing, money orders, bill payments, and cash transactions.
- Enforced compliance with company policies, state regulations, and fraud prevention procedures.
Education
Bachelor of Science - Business Management
Colorado State University Global
Colorado City, CO 06.2025 - 09.2026
Associate of Science - Pharmacy Technology
Carrington College
Pleasant Hill, CA 10.2000 - 10.2002
Skills
- Social program eligibility
- Compliance management
- Fraud prevention
- Applicant interviews
- Customer support
- Effective customer communication
- Written and verbal communication
- Telephone communication
- Branch management
- Staff scheduling
- Team building
- Microsoft Excel
- Appointment scheduling
- Confidentiality
- Cross-cultural sensitivity
- Applicant interviews
Timeline
Bachelor of Science - Business Management
Colorado State University Global
06.2025 - 09.2026
Eligibility Worker ll
San Joaquin County Human Services Agency
02.2022 - Current
Store Manager
California Check Cashing
10.2020 - 12.2022
Associate of Science - Pharmacy Technology
Carrington College
10.2000 - 10.2002